Job in Germany: Mitarbeiter:in IT End User Services - Hardware & Software Support

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Employees:in IT End User Services - Hardware & Software Support Your working environment In the "Supporting Functions" sector, you may not come into direct contact with our products, but with your specialist knowledge you will make a significant contribution to ensuring that our company runs smoothly. Only with colleagues from these structured, efficient and supportive departments such as HR, Accounting, Controlling, IT and Communications is it possible for us to excel and achieve our goals as a company. Your tasks Receiving all incoming support requests, preparing and processing / solving the requests and documenting them in the ticket system for 2nd level / 3rd level support Simple administration of the Active Directory (resetting passwords, unlocking users, standard authorizations, moving clients to OU groups) Installing and configuring client operating systems and software Analysis, troubleshooting and professional disposal of defective components in the client and machine area Integration of clients, machines and peripheral devices in the network under cleanroom conditions Installing IT workstation equipment and its peripherals (desktops, notebooks, printers, scanners, telephones, mobile devices, etc.) Configuration / troubleshooting of meeting rooms Your qualification Training in the field of IT system electronics, computer science / system integration or comparable training You have at least 4 years of professional experience in the described areas of responsibility Very good knowledge of hardware and very good, broad knowledge of Windows Good knowledge of software tools in the client-server environment, in particular Microsoft software products Very good knowledge of German, good knowledge of English Your skills Customer service and a highly solution-oriented way of working Great open-mindedness and ability to work in a team Analytical thinking and hands-on mentality What we offer you A future-proof job in Berlin-Neukölln Remuneration according to IG Metall collective agreement (company collective agreement) incl. 13th monthly salary and variable remuneration components Working hours 37 hours/week; gradual reduction to 35 hours/week by October 2025 Flexible organization of your daily working hours Attractive bonuses in the shift model Individual training and development opportunities The option to convert variable remuneration components into additional days off Regular company events Health and sports offer (e.g. subsidized sports activities, health days, company doctor, free vaccinations, etc.) Mobility allowance for BVG company ticket or bicycle Reimbursement of relocation costs for you and your family Access to organized childcare and vacation care Diversity and inclusion Equal opportunity is a core value for ASML as an employer, because we are convinced that diversity and inclusion are driving forces for the success of our company. We respect and promote all applicants and employees regardless of their ethnicity, skin color, religious affiliation, gender, age, nationality, disabilities, sexual orientation or gender identity. Does this appeal to you? - Then apply now using our online application form with your current CV, your salary expectations and your earliest possible starting date.

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