Technical Support Engineer

Technical Support Engineer

Detego develops and distributes highly innovative software products for the fashion retail industry. The company was founded in 2011 and is headquartered in London/UK, with offices in Graz/Austria. Detego’s software suite that provides real-time analytics and merchandise visibility, enables fashion retailers a digital transformation of their brick and mortar stores into digital hubs.

In order to strengthen our team, we are looking for a

Junior DevOps Engineer (m/f)

in Graz/Austria. As a DevOps engineer, you’ll ensure that our backend and frontend applications that are processing several millions of requests per day, are deployed and updated in a continuous integration and deployment pipeline and that production instances are running smoothly. Our applications are used by thousands of stores and distribution centers around the globe to manage inventory, streamline retail operations and provide consumers with a completely new shopping experience. We’re looking for talented and passionate engineers to make sure that our customers can excel at their daily operations and love using our apps. Join us to work on highly innovative challenges – together with our customers in cross-functional teams around the world.

Your Responsibilities

= Deliver and support our microservice-based software solution through a Continuous Integration (CI) / Continuous Delivery (CD)

= Diagnose and resolve issues in production environments

= Pro-actively monitor our distributed software solution and identify potential issues before they arise

= Work on improvements of our CI/CD pipeline

= Work collaboratively with our product owners, customers, QA-focused people, developers, and project managers

Your Profile

= Hands-on mentality

= Not afraid of getting in touch with our customers

= Basic knowledge in scripting languages (PowerShell, Bash) to automate build and deployment tasks

= Basic knowledge of RDBMs (MS SQL)

= Good communication skills in German and English

= Basic knowledge in working with agile, distributed teams is an advantage

= A curious nature

Bonus points if

= HTL-graduation or University degree (BS/MS) in Computer Science or a related field

= Basic knowledge on the .NET Stack (C#)

= Experience with support ticketing systems similar to OTRS, ServiceNow or ServiceDesk

= Experience on Microsoft Azure

= Experience with Microsoft Team Foundation Server (MS TFS)

= Basic knowledge of NoSQL databases (Cassandra, MongoDB)

= Experience with Containerization (e.g. Docker) and Orchestration (Kubernetes)

= Contribute to the community via open source – ideally shown on platforms such as GitHub

The minimum monthly gross salary for this position (according to the collective agreement for employees of service providers in the field of automatic data processing and information technology) is € 2.338,-. Based on your experience and qualification you can expect more than that