Internship in Operations

We are searching for enthusiastic students or recent graduates to join Operations Team, who ensures the success of our supply (B2B) and demand (B2C) by providing operational support to external and internal stakeholders. This role is targeted at someone who wants to play an active role in a fast-growing tourism tech start-up and look for an opportunity to learn and grow.

HOW WE WORK AT CHECKYETI

We interact directly and collaborate closely with people across the company, from the founders to the different teams (Sales, Business Development, Content and Marketing, Product). Our warm working environment makes everybody feel welcomed, included and appreciated, independently of their position or seniority.

Within the Operations team, we provide exceptional support to our outdoor activity customers and activity providers, ensuring smooth and enjoyable experiences for both.

WHAT YOU WILL DO IN THIS ROLE

Upon completing the first week training, you will seamlessly integrate into one of our language teams (depending on the language you are fluent in). The different language teams are the core of our Operations Team, and collaborate daily, creating a unified and synergistic work environment.

• Manage and monitor bookings in your respective market. ️
• Maintain day-to-day operations, from providing support to providers to helping customers.
• Take ownership of and resolve cases efficiently from top to bottom, ensuring exceptional service for our providers and customers. ⛷️⛵
• Be the voice of CheckYeti, communicate with both outdoor activity providers and customers via different channels, and provide them with top-notch service over the phone, email, WhatsApp and more.
• Build strong relationships with our international providers and customers to craft and ensure unforgettable experiences.
• Train and assist providers to utilize our back office and self-service tool to manage their bookings.
• Discover and address any current process weaknesses within the operations team.
• Problem solve and troubleshoot issues with Business Development and Content Team, to find and implement creative solutions, prioritize tasks and achieve common milestones.

WHO WE ARE LOOKING FOR

• You can efficiently balance speed and a keen attention to detail in your work.
• You have strong communication and time-management skills.
• You are fluent in English (C1) and in either German, French or Dutch - proficiency in additional languages is a big plus!
• You are a team player, eager to learn and open to give and receive feedback.
• You enjoy new challenges, making things happen and have a can-do attitude.
• You are flexible and available to work during public holidays and weekends/high season.
• You share our passion for outdoor sports and/or the travel industry.
• Whether you are a current student, a graduate in a social science or business-related field (such as Management, Hospitality, Tourism, Communication, Business Administration, Economics, etc.), or an exceptional talent from diverse sectors, we encourage you to apply.
• Previous experience in tourism, service or start-ups is a plus.

WHAT WE OFFER

• A training in operations over 3 days with our Head of Operations and Operations team members, to gain valuable insights into operations and discover your strengths.
• The chance to grow with responsibility from day one and improve your skills through regular feedback and workshop.
• Information sessions about each team with experienced team leads as well as focus sessions with the co-founders and department heads on how to start and manage a fast-growing online business.
• The atmosphere of an international and diverse young team combined with the intimacy of a local office right in the heart of Vienna, directly next to the Opera (incl. a terrace with BBQ).
• Fun and awesome team events and activities, always different depending on the time of the year - beach volleyball games once a week from April to September for anyone interested.
• Fresh fruits, a Barista coffee machine and a cold beverage fridge available in the office.
• 1,700 Euro gross per month + potential performance bonus for excellent work (up to €170 per month paid at the end of the internship).

BENEFITS

• Access to AI tools like ChatGPT.
• 15% employee discount to book exciting activities on our website: skiing/snowboarding, boat tours, surfing, scuba diving, paragliding, and much more!
• The CheckYeti Welcome Package (incl. a CheckYeti T-Shirt, Water Bottle & Notepad).
• Lunch vouchers when working during weekends and public holidays.
• Must-knows, tips & tricks to help you settle in Vienna.

Our planned internship period for this winter is:

• From December 9, 2024, to February 28 or March 14, 2025.

Alternative dates can be discussed on a case-to-case basis.

If you're excited about shaping the future of holiday experiences and want to thrive in a fast-paced, entrepreneurial setting, we'd love to hear from you!
Join us on our journey to become the number one booking platform for outdoor activities!