Student Accounts and Visa Advisor (all genders) Part-time (30 h/w) in Vienna, Austria

• Manage end-to-end process for new students
• Contact point for all new applicants (finance questions and visa questions)
• Manage, process and communicate charged, received and outstanding tuition fees and other payments
• Provide clear and accurate visa advisory services to students via phone, video call and email
• Track and manage outstanding visa cases
• Handle customer service inquiries related to visa applications in a professional and timely manner
• Maintain up-to-date knowledge of visa regulations and requirements
• Ensure all documentation and information are accurately recorded and maintained
• Support orientation week (student arrival)
• Produce reports on payment and visa statuses

• University degree preferred
• Proven work experience in customer service
• Strong organizational skills and attention to detail
• Confident and comfortable making direct phone calls to students
• Ability to manage multiple tasks and deadlines effectively
• Experience in visa coordination or a related field is a plus
• Excellent verbal and written communication skills in English; German B2 (active spoken language skills) is requirement
• Strong communication skills, proactive and able to work independently as well as part of a team
• Flexible and adaptable to changing priorities and requirements
• Secure user of MS 365 products
• Valid work permit in Austria

• A challenging and varied job at a private university which is looking to further expand its programs, research activities, and student numbers
• Independent working style with high personal responsibility
• An international and dynamic work environment
• A gross monthly salary of EUR 1,900 (for 30 hours) paid out 14 times per year with additional remuneration based on qualifications and experience.
• Preferrable start date: immediately
• Application deadline: open until filled

As an employer, Modul University Vienna offers:

• Opportunities to work from home
• Flexible working hours
• International and dynamic team
• Personal and professional development
• Independent working environment
• Public transport ticket

Modul University Vienna is an equal opportunity employer with a strong commitment to equality and diversity that does not discriminate on the basis of, among other factors, age, color, disability, ethnicity, gender or gender expression, national origin, race, sexual orientation, or social class. We especially encourage women and people who belong minority groups to apply and welcome all applications that can contribute to a diverse working culture.