Job in Germany: Employee IT Service Desk (f/m/d)

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Making Berlin better, greener and cleaner together - that is our mission as Germany's largest municipal waste management company. We are looking for committed people to join us. For our IT department we are looking for a:n Employee IT Service Desk (f/m/d) Remuneration according to TVöD VKA This position has a weekly working time of 30 hours and is limited until 31.08.2026. What we offer Remuneration: We pay according to TVöD VKA with regular salary increases, an annual special payment and an additional company pension scheme (VBL). Hybrid working: Mobile working is a reality for us. Work-life balance: We have a 39-hour week, 30 days' vacation and time off on 24 and 31 December. We also offer flexible working time models with time off in lieu and part-time options. Mobility: We offer bicycle leasing and subsidize BVG job ticket or Germany ticket with 15 EUR/month. Modern workplace: We make it easy to work with cloud-based applications, MS Teams, an employee app and ergonomically designed workstations. You can find all our benefits here. What you create with us You are responsible for customer advice and customer service. This includes the routing of concerns and the initial resolution of incidents, service and information requests. You record, evaluate and prioritize concerns and reports. You assess the causes of errors and take care of resolving them. You create tickets and follow them through to the final solution. This means that you keep an eye on the entire process from ticket creation to ticket resolution. You will provide classic 1st level support and work closely with 2nd and 3rd level support to ensure optimal support for our customers. What you bring with you Completed training as a digitalization management clerk (until 2020 - IT clerk) or completed vocational training as an IT specialist, e.g. with a focus on system integration Experience from the IT Service Desk / User Helpdesk (remote or on-site) or customer consulting with corresponding product and service orientation and IT affinity Are you interested? Then please apply with your complete application documents by 18.09.2024 using our application form on our careers page. We live diversity: We promote professional equality! We welcome applications from all people, regardless of gender (f/m/d) and origin. Severely disabled people will be given preference if equally qualified. In order to increase the proportion of women in underrepresented areas, applications from women are expressly encouraged. Berliner Stadtreinigung (BSR) Online application form at www.bsr.de Contact: Recruitment Email: Bewerbung@BSR.de Phone: +49 30 7592-1000

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