Systems and Support Engineer (hybrid)

SOS Children's Villages, founded in 1949, is the world's largest non-governmental organization focused on supporting children and young people without parental care, or at risk of losing it.

Child neglect, abuse and abandonment is everywhere. Families are at risk of separation. Locally led, we work in more than 130 countries and territories to strengthen families who are under pressure so they can stay together. When this is not in a child or young person's best interests, we provide quality care according to their unique needs.

Together with partners, donors, communities, children, young people and families, we enable children to grow up with the bonds they need to develop and become their strongest selves. We speak up for each child's rights and advocate for change so all children can grow up in a supportive environment.

Mission of the function

Information and Communication Technology (ICT) supports and enables the SOS business strategies and all critical processes with effective, reliable and secure ICT systems. We help to utilize the power of information and communication technologies for achieving operational efficiency and a competitive market position.

By enhancing synergies among SOS associations as well as consulting and assisting them in operating ICT projects, we facilitate knowledge transfer and efficiency. We stay up to date with technological developments and explore potentials for future business advantages.

Purpose of the position

The System- and Support Engineer is part of a team that is responsible for the maintenance, and operation of our IT infrastructure on premise as well as Microsoft Cloud with focus on endpoint management and software distribution. In addition, the System- and Support Engineer collaborates with our IT security management team to ensure operational resilience by preparing for, responding to, and recovering from disruptions.

Tasks & Responsibilities

• Maintain and operate LAN and Windows based infrastructure to ensure the highest levels of security and availability

• Maintain and operate backup infrastructure and centralized software distribution like MS Intune / Autopilot

• Monitor advanced threat management platforms and security information and event management solutions like SentinelOne and take appropriate mitigation measures

• Implement and support further development of technical and organizational measures in line with GDPR requirements

• Participate in Incident management / Service Desk 1st and 2nd Level Support within GSC

• Conduct IT risk analysis (predictive, incident based) and identify actionable remediation measures on premise as well as cloud based

• Contribution to further development of strong and effective IT security concepts

• Oversee the development and implementation of business continuity plans.

• Contribute with knowledge and expertise to both internal and external compliance procedures and auditors during security assessments and security reviews

• Investigation of potential or actual attacks / incident response, defining counter measures and communication with responsible product / asset owners

Requirements

• Advanced skills in the field of end-user-technologies, LAN/WAN infrastructure, Azure AD / Entra ID, planning and organization.

• Deep IT security domain knowledge and expertise in IT-systems, processes and controls

• Experience with applying of the ISO, NIST standard or other frameworks to manage risks, CIS controls and benchmarks

• Strong analytical thinking and a thorough understanding of the attack life cycle and working knowledge of attack vectors, tactics, and techniques used by threat actors

• Strong initiative and self-starter, good written communication skills

• This position requires advanced skills in designing, analyzing and operationalization of existing procedures and processes, their documentation and further development.

• Willingness to work from Innsbruck as working location

• German and English language skills

• A valid Austrian working permit or eligibility to work within the EU

• Standby duty on weekends, maximum twice a month (Friday: 12:00 – 20:00, Saturday: 08:00 – 17:00, Sunday: 08:00 – 17:00)

Desirable

• Project management experience

• Certification as CISA, CISM or CISSP

• Experience working in a global enterprise environment

We offer

• A diverse range of interesting tasks in a leading INGO multicultural working environment

• As a responsible employer we provide a range of training schemes and encourage educational enhancement

• Onboarding programme and buddy system

• A salary that will be commensurate with experience and qualifications

• 14 salaries/year

• Child allowance

• Flexible working hours after onboarding period

• Overtime – does not get lost and can be taken as hours off

• Homeoffice possibility

• Possibility to work from abroad max 25% of your working time after onboarding period

• Additional company holidays on 24th and 31st December

• Company doctor

If you are interested in this position, please submit your detailed application in English at https://careers-sos-kd.icims.com

Position will remain open until filled.

What we stand for

SOS Children’s Villages is committed to creating and maintaining a caring and protective environment, which promotes its core values, and prevents and addresses child abuse and exploitation. We strongly condemn all forms of child abuse and exploitation, be it within or outside of our organization, and always respond to any case of proven, alleged or attempted abuse within our sphere of influence according to its nature. Efforts ensure that mechanisms are in place to raise awareness, aid prevention, encourage reporting and ease response. They range from human resource development actions such as training and counselling to measures such as suspension, dismissal, and legal action. 

SOS Children’s Villages is committed to creating and maintaining a safe working environment for our staff, the children and young people and the communities that we work for. The organization prohibits harassment, exploitation and abuses by or of any employee, supervisor, manager, child, young people, community, contractor, applicant, or other individual with whom SOS Children’s Villages employees come into contact by virtue of their work. All employees are expected to carry out their duties in accordance with our prevention and protection against Sexual Harassment, Exploitation and Abuse policy. 

In addition, SOS Children’s Villages apply a zero-tolerance concerning any fraud situation. The organization does not charge a fee at any stage of the recruitment process. 

Successful candidates will have to submit a criminal record certificate, current within the last three years. In accordance with the organisation’s child protection policy, these positions will be subject to criminal record checks. 

SOS Children’s Villages International, www.sos-childrensvillages.org/