DevOps Engineer (All genders)

As a DevOps/Application Engineer, you will join our dynamic engineering teams responsible for managing the hosting, monitoring, reporting, and troubleshooting of diverse applications deployed across multiple locations and data centers. You will play a crucial role in maintaining high-availability systems and providing advanced support to swiftly resolve incidents, ensuring seamless operations. Additionally, you will collaborate with development, infrastructure, and security teams to ensure application performance, reliability, and security.

What you will do

• Support and manage Windows-based applications across high-availability production and non-production environments.
• Support and maintain .NET-based applications, including .NET Core and ASP.NET applications.
• Collaborate closely with development, infrastructure, and security teams to ensure applications are hosted on reliable and secure infrastructure.
• Set up, optimize, and fine-tune application environments to ensure optimal performance and resource utilization.
• Provide advanced 2nd and 3rd line incident support to ensure rapid and effective issue resolution.
• Analyze and resolve incidents and problems, monitoring SLAs closely to meet performance targets.
• Maintain, adapt, and enhance monitoring and reporting capabilities using tools such as AppDynamics, Kibana, and SCOM.
• Automate and script manual tasks to improve efficiency and maintain existing scripts for operational tasks.
• Implement best practices for application operations, encompassing change management, release management, and capacity planning.
• Proactively identify opportunities for process improvement and efficiency gains across operations.
• Facilitate effective communication between technical teams and stakeholders, offering guidance and support on technical matters.
• Create and maintain comprehensive technical documentation to support operational continuity.
• Participate in an on-call rotation schedule to provide timely support and resolution for critical incidents.
• Mentor and support junior team members, fostering their professional development and growth within the team