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Ort: | Wien |
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Unternehmen: | nnSoftware GmbH |
If you are looking for an exciting, dynamic role in a globally active educational tech startup, this position is exactly for you.
Your main objective in this role will be to guarantee the success of thousands of our DevOps and Cloud engineering students. Within this responsibility, you will be directly communicating with and support our students, helping them solve any issues, even motivating and coaching them through the learning process through our online programs.
This means, the majority of your time, you will be actively outreaching and answering questions of our students, via different types of communication channels, such as video calls, email, Discord chat etc. These could be technical engineering questions around DevOps and Cloud or even career-service related questions.
You will take pride in helping students with any issues they have during the learning process in all our Cloud courses and DevOps Bootcamps. You will have the authority and "own" customer satisfaction in our company.
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To fulfil this role effectively, you must have not only expertise in DevOps and Cloud engineering but also important communication skills. In addition, you show willingness to always learn other technology/concepts. You are good at comprehending and troubleshooting issues, conducting research efficiently and analyzing problems.
You will also work closely with the CEOs to gain insight into our market, customer acquisition, retention, and business processes. Your work will have a powerful impact on company performance!
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In short, you are a DevOps/Cloud Engineer located in Vienna who likes to help students to achieve their educational and career goals, based on your strong technical skills and ability to solve problems.
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YOUR DAILY ACTIVITIES............
:-) IDEAL CANDIDATEThe ideal candidate is a DevOps/Cloud Engineer who has worked in Customer Support before. The candidate enjoys working in a "Start-up" setting. In terms of personality and skills, this candidate has a strong creative streak, analytical skills, the ability to work independently and to create new processes, and loves to take ownership of their work. Location in Vienna is a Must-Have requirement.
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--> REQUIREMENTSRequired technology skills (3 years)
Required soft skills:
Other:
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Availability & Work timesThe weekly hours can be distributed flexibly over 7 days. However, it must be granted that you can respond to student requests in the most timely manner in order to ensure the best learning experience for them.
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Duration of this engagementWe are looking to hire someone who is dedicated to grow with us long-term over multiple years.
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SalaryCompetitive salary depending on your work experience and qualifications for this role.
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Why work with usWe are a small but one of the world-leading e-learning company ("TechWorld with Nana") in the DevOps and Cloud education. We are eager to have you onboard to boost our commitment of creating the best study materials and the best learning experience for our international students. We have a flexible, lean approach and work with a growth-oriented startup mindset. So instead of corporate, rigid, limited roles, we have flexible, hands-on collaborative roles with a variety of tasks and responsibilities. And you can thrive in this setting if you love diverse and independent work coupled with a strong sense of empowerment.
More information about us: https://www.techworld-with-nana.com/
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If you want to work in IT-Education with thousands of students, then YOU are exactly who we are looking for, so apply here!
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APPLICATION- Please submit to >>> office (a) nnsoftware.atCV with an Engineering project portfolio
2 short motivation letters (they should be as specific as possible)
1 reference of previous projects/employers you have worked for
Optional:
If you have any blog articles or videos you've created to teach others or any public work, please share them also with us.
Looking forward to receiving your application!
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>>> Send your application to: office (a) nnsoftware.at
nnSoftware GmbH
Web: https://www.techworld-with-nana.com/
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