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Ort: | Wien, 1140 |
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Unternehmen: | Journi |
Arbeitszeit: | Vollzeit |
At Journi, we’re building an app that allows customers to create beautiful photo books and other print products without effort. Using AI technology, we automatically create personalized designs based on the content our users want to print.
We are looking for a support hero to join the Journi team as a Customer Care Christmas Helper! This is a temporary role, starting on the 28th of October 2024, and ending on February 14th, 2025. During this period, you'll have the chance to make a meaningful impact by providing exceptional support to our customers, all while being part of our vibrant and collaborative team.
Work full time (38.5 h/w) and learn from a passionate, motivated and international team
Be the first point of contact for our customers
Manage customer communication (in multiple languages) through various support channels and user touchpoints
Give and receive constructive feedback and foster an environment for constant improvement
You may have the chance to transition into a permanent position based on performance and fit
You can speak German or French or Italian as well as English fluently (+ any additional language is a plus
You have playful and empathetic writing skills
You care about good grammar and spelling!
You are patient, service-oriented and genuinely want to resolve problems
You are a strong communicator, constantly learning, self-motivated and hungry to succeed
You work efficiently, prioritize workloads, and meet critical project deadlines
You are an EU citizen or have a valid working permit for Austria
You are based in Vienna - the world’s most liveable city!
A minimum annual gross salary in accordance with the Collective Agreement, starting from EUR 31.864 (on a full-time basis, 38,5h). Our final offer depends on your experience and qualifications amongst other factors. A bunch of awesome social benefits such as:
Free yearly public transport card (Wiener Linien)
Private pension fund and the possibility to take out a favorable private health insurance policy
In-house weekly German language lessons
€2,000 personal development budget per employee per year
Lunch vouchers worth €5,50 per day (useable 1,000+ restaurants across Vienna, as well as in our downstairs cantine)
25 vacation days per year, plus an extra day of holiday for each year working at Journi!
Monthly team activities & and annual team trip to great destinations
As much as you can drink Italian portafilter coffee and a range of tea options
Fully functional kitchen in our office with access to healthy and organic foods
Work in a fun, bright and award-winning office - built by the Journi Team! Including ping-pong and foosball to blow off steam
High-end computer (Mac) set-up and tools that will make you enjoy getting your work done
Flexible working hours (with core hours: 10am-4pm Mo-Th; and 10am-2pm on Fr)
Be part of a team of highly motivated and like-minded individuals who you can learn from and want to learn from you too!
Please include a CV in your application :)
What steps can you expect in the interview process:
Screen call with the People & Culture team
Technical interview with our Customer Care team