Operations & Customer Service in Airfreight

As part of the Operations & Customer Service team in Airfreight, your mission involves:

Operations of Airfreight Branch:

• Dispatch complete transport processes
• Effectively communicate with customers, 3rd party logistics service providers, and GLOVIS offices worldwide
• Ensure accurate and timely data entries, client billings, reports, and status checks

• Support and inform supervisor in case of irregularities or customer complaints
• Maintain compliance with internal and external regulations such as air security plans, customs laws, and IATA DGR regulations

• Continuously seek areas to improve efficiency and effectiveness in branch process flow
• Understand and ensure adherence to customers' standard operating procedures (SOP)
• Foster strong relationships with customers and vendors
• Focus on customer satisfaction and actively pursue new clients

• Organize, coordinate, and communicate effectively within the airfreight operations team
• Manage costs and increase productivity
• Respond promptly to emails and requests from customers and GLOVIS Korea team
• Ensure smooth operations during peak activity and staff absences

To thrive in this position, you should meet the following requirements:

• At least 1 year of experience in a comparable role, showcasing a strong foundation in the airfreight sector.
• A college degree in logistics or a related field, complemented by relevant professional experience.
• Outstanding analytical and problem-solving abilities.
• A team player mindset with a focus on achieving results and maintaining high quality standards.
• Sound knowledge of the airfreight industry.
• Exceptional communication and interpersonal skills to effectively collaborate with internal stakeholders and external suppliers.
• Proficiency in both written and verbal English and German. Korean language skills are a plus!
• Advanced computer skills, including a solid understanding of MS Office applications.
• Willingness to work on weekends and public holidays in accordance with local labor laws.

• Interesting and challenging work opportunity in a rapidly growing company
• International and multicultural work environment with wide connections all over the world
• High-performance remuneration with various company benefits

Glovis Europe GmbH operates as the European subsidiary of the South Korean group Hyundai GLOVIS and is a growth-oriented service provider in the field of supply chain management with a focus on automotive logistics. Since our founding around 18 years ago, we have been able to establish ourselves as one of the leading companies in the top logistics class, the logistics of finished vehicles, and have always placed great emphasis on continuous and sustainable growth.