Payment Operations Specialist

About the Company:

Join a forward-thinking, AI-driven cryptocurrency exchange operating in Canada and Australia. Our client is at the forefront of the Fintech/Blockchain/Crypto market, leveraging advanced compliance technology and robust security protocols to offer seamless, automated trading experiences. Catering to both retail and business clients, they provide a user-centric platform for crypto exchanges, deposits, and withdrawals. As part of a globally regulated group, the company operates under the strict oversight of Canadian and Australian financial authorities, ensuring secure and compliant operations across multiple regions.

Position Overview:

We are seeking a motivated Payment Operations Specialist with a passion for ensuring seamless fiat and cryptocurrency transactions. In this role, youll handle the full payment lifecyclefrom execution to reconciliationworking closely with banks and third-party providers to resolve any issues and improve efficiency. Youll play a key role in ensuring regulatory compliance while delivering excellent service to customers.

Key Responsibilities:

• Execute and monitor daily fiat and cryptocurrency payments (on-ramp and off-ramp) for a global customer base.
• Reconcile payment flows, ensuring all funds are accurately credited and debited.
• Monitor transaction flows and resolve any issues or bottlenecks to maintain smooth payment operations.
• Collaborate with banks and third-party payment providers to address delays or issues in transactions.
• Ensure compliance with AML, KYC, and other regulatory requirements related to payments.
• Provide timely and efficient customer support for payment-related queries, troubleshooting transaction errors when needed.
• Assist in the integration of new payment methods and gateways to expand service offerings.
• Prepare timely and accurate reports on payment operations for management review.
• Continuously improve and optimize payment processing procedures to enhance efficiency and reduce costs.

Qualifications:

• Experience: 3-5 years in payment processing, banking, or financial operations.
• Strong knowledge of cryptocurrency and blockchain technology.
• Familiarity with bank payment networks and cryptocurrency wallets.
• Excellent analytical and problem-solving skills to troubleshoot payment issues effectively.
• Attention to detail and a commitment to accuracy in transaction processing.

Location:

Remote (Candidates in CET/GMT time zones are preferred). Working hours: 12:00 PM 9:00 PM CET to accommodate transactions in both the Australian and Canadian markets.

Why Join Us?

• Competitive salary with performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and certifications to further your career.
• Flexible working hours and remote work options to support a healthy work-life balance.

Elevate Your Career:

If you are passionate about payments and eager to be part of a team revolutionizing the world of cryptocurrency, we encourage you to apply. Join a company where your work will have a direct impact on the future of digital finance. Our client is an equal opportunity employer that values diversity and is committed to fostering an inclusive work environment.