Implementation Manager (f/m/d)

Make a Real Difference

At Prewave, we are dedicated to making a positive impact on the world. Our innovative AI solutions help businesses identify and predict global supply chain risks. Our aim is to make supply chains more resilient, transparent and sustainable. By doing this we help companies to ensure fair working conditions, eliminate child labour, reduce waste and promote sustainable practices across global supply chains.

Trusted by Global Industry Leaders

Prewave proudly partners with industry leaders such as BMW, Kärcher, Hilti, PwC, and Porsche. Our supply chain superintelligence helps navigate complex supply chain challenges, ensuring operational integrity and enhancing market leadership.

We are looking for an Implementation Manager (f/m/d) who will lead the onboarding and successful rollout of our supply chain risk management solutions for customers. Your main tasks will be:

• Oversee the implementation and onboarding of supply chain risk management solutions, ensuring successful rollout for customers.

• Act as the primary point of contact during onboarding, guiding customers from setup to full adoption of the solution.

• Collaborate with customer stakeholders to assess and prepare data, systems, and processes for smooth integration.

• Train customer teams on using the platform and monitor solution performance, usage, and compliance with regulations.

• Continuously improve the implementation process, ensuring customer satisfaction and a smooth handover to the customer success team post-implementation.

Must-haves:

• 2+ years of experience in a customer-facing role (e.g. customer success, onboarding or project management) or with SaaS & digital solutions, ideally in supply chain or risk management areas

• Very good Excel skills, tech-savviness and ability to work with various technologies and online platforms

• Strong communication skills with the ability to manage relationships across various industries and sectors

• Highly reliable, detail-oriented, and able to adapt to diverse work environments.

• Familiarity or willingness to work in a high-paced start-up environment

• Fluent English and German skills, both written and spoken

• Valid work permit for Austria

Bonus points for:

• Completed higher education (HAK, HTL, Bachelor’s Degree or equivalent)

• Previous experience in technical industry, procurement industry or supply chain environment

• Previous experience or exposure with EUDR or similar deforestation regulations

What You Can Expect:

• Competitive Compensation and Benefits: We recognize and reward talent. You'll receive a competitive compensation package of minimum EUR 2,396 gross monthly tailored to your qualifications, experience, and the role.
  
  

• Inclusive and Supportive Work Environment: Join a dynamic team in a welcoming and inclusive atmosphere. We celebrate diversity and are committed to fostering a workplace where all backgrounds, identities, and experiences are valued. Your voice is important here.
  
  

• Work-Life Balance: Your well-being matters. Enjoy flexible working hours and options for working from home to promote a healthy balance between your professional and personal life.

What our employees love:

• Celebrate Your Birthday: Enjoy an extra vacation day to make your birthday special.

• Office Snacks and Fruits: Stay energised with a variety of snacks and fresh fruits available in the office.

• Engaging Team Events: Join us for cheese tastings, Ping-pong tournaments, company dinners, seasonal celebrations, and more to foster a vibrant team spirit.

• Health and Wellness Initiatives: Participate in team sports through our partnership with Eversports, support your mental well-being with guidance from our workplace psychologist, and benefit from health initiatives such as shiatsu sessions, vaccinations and regular health check-ups to prioritise your physical and mental well-being.

• Your device of choice: whether it's Windows, MacOS or Linux, we'll let you choose your preferred operating system.

• Training and Development: We believe in investing in our employee’s growth. Besides company-wide German- and soft skills training, each team member is encouraged to discuss their professional development ideas with their manager.

We, at Prewave, take pride in encouraging and ensuring a sustainable, transparent and resilient supply chain for all. In our platform, our clients can utilise several tools to understand, analyse and anticipate any risks coming their way. We are using AI technologies to identify and predict these risks.

Our passion for more ethical business practices carried us to be one of top 10 startups in Austria in 2022 by LinkedIn, the best idea spot in 2023, and #7 in best startups list in Austria in 2024 by Trend Magazine.

We are based in Vienna, Austria, and we already have our first office in Paris. We enjoy our work with our team members from all around the world. We are a huge community from more than 35 nationalities already, and counting!

If you crave to belong to a fast-moving and diverse environment, we are one click away. Let's start chatting!