German Speaking Customer Advisor in Malta

We are currently looking for a German-Speaking Customer Advisor to join our team in Malta. If you are fluent in German, have a passion for travel, and are enthusiastic about delivering excellent customer service, this role is perfect for you. As a Customer Advisor, you will be helping our German-speaking clients with their travel arrangements, responding to their inquiries, and ensuring they enjoy a seamless and enjoyable travel experience.

In this role, you will be integral to our customer service team, helping to uphold the high standards we’re known for and playing a key role in driving customer satisfaction and loyalty.

Key Responsibilities:

• Customer Support: Respond to phone calls, emails, and live chat messages from German-speaking customers, offering assistance with travel bookings, changes, cancellations, and other travel-related questions.
• Travel Expertise: Provide expert advice on destinations, travel options, and services, helping customers make informed choices and plan their ideal trips.
• Problem Resolution: Handle and resolve customer issues and complaints professionally and empathetically, ensuring a positive resolution for all parties.
• Booking Assistance: Guide customers through the booking process, assist with changes or cancellations, and ensure all information is accurately updated in our system.
• Continuous Improvement: Keep up-to-date with the latest travel trends, promotions, and company offerings to provide the most accurate and relevant information to customers.
• Follow-Up Service: Conduct follow-up communications to ensure customers are satisfied with their travel experience and address any additional needs or concerns.
• Team Collaboration: Work closely with other teams, such as sales and operations, to quickly and efficiently resolve customer issues.
• Data Management: Accurately document all customer interactions and transactions in the CRM system for tracking and reporting purposes.
• Policy Adherence: Follow all company guidelines, procedures, and regulatory requirements during customer interactions to ensure compliance.

Requirements:

• Language Skills: Fluency in both spoken and written German is essential. Good command of English (at least B2 level) is also required.
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly and effectively convey information to customers.
• Customer-Centric Attitude: A passion for providing outstanding customer service, with a proactive and problem-solving mindset.
• Flexibility & Professionalism: Ability to handle difficult situations calmly and professionally, showing empathy and patience where needed.
• Computer Literacy: Comfortable with using computer systems and software, and able to quickly learn new tools and technologies.
• Attention to Detail: Strong organizational skills and attention to detail to ensure the accuracy of bookings and customer information.
• Experience: Previous experience in customer service, call centers, or the travel industry is preferred but not required.
• Willingness to Relocate: Must be open to relocating to Malta if you are currently living abroad. A relocation package will be provided to facilitate the move.
• On-Site Role: Must be based in Malta and available to work fully on-site in our office.

What We Offer:

• Competitive Salary: Attractive compensation package, including performance-based bonuses.
• Health & Life Insurance: Comprehensive insurance coverage to support your health and that of your family.
• Career Advancement: Opportunities for growth through continuous professional development and training programs.
• Ongoing Training: Access to regular training sessions to enhance your knowledge and skills in the travel sector.
• Dynamic Work Environment: Be part of a vibrant, multicultural team that fosters collaboration and innovation.
• Employee Perks: Enjoy special discounts on travel packages and services as part of our employee benefits.
• Additional Benefits: Meal allowances, transport support, and other perks to improve your work experience.
• Relocation Support: If you’re moving to Malta from abroad, we offer a relocation package that includes accommodation assistance and flight coverage (details will be discussed during the interview).

Why Join Us?

We value our employees as our most important asset and strive to create a supportive and inclusive work culture where everyone can succeed. By becoming part of our team, you’ll work with a company that promotes excellence, teamwork, and a shared passion for travel. You’ll have the chance to develop both personally and professionally, all while contributing to our goal of delivering exceptional travel experiences to our customers worldwide.