Technical Product Specialist

• Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone.
• Provide customers "micro consulting" engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace's software intelligence platform in order to get the most value and return on their Dynatrace investment. 
• Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.
• Track and document customer touchpoints and engagements.
• Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions. 
• Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace.
• Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
• Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
• Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes

• Bachelor's degree in Computer Science, Information Technology, or related work experience.
• Knowledge of networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
• Familiarity with database design, SQL, and data access practices.
• Exceptional corporate presentation and relationship-building skills.
• Excellent English + fluency in other european languages highly valued

Knowledge of one or more web technology stacks such as

• Web and application server technologies (Apache, IIS, WebSphere, WebLogic,JBoss)
• Server-side technologies such as Java Servlets and PHP
• Client-side technologies such as HTML, CSS, JavaScript, and Ajax
• The HTTP protocol and the RESTful architectural style
• Cloud/New Stack technologies such as OpenStack, OpenShift, AWS, Azure, and CloudFoundry
• Service-oriented personality with passion for working with customers (mainly in English)
• Hands-on Teamplayer and proactive (wo)man of action

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU--your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Apply now

• Full-time
• Hybrid
• Barcelona, Spain
• Customer Success
• 4.1 / 5 on glassdoor