Job in Germany: Service Delivery Manager (m/w/d)

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Service Delivery Manager (m/f/d) 100% Employees can work remotely Full-time Company description We are CREALOGIX, a leading provider of digital banking and financial technology solutions and part of the Vencora Group. With a team of 380 dedicated employees, we are driving digitalization in the financial sector. Our data center in Coburg offers banking customers tailor-made IT infrastructures and meets the highest security and data protection standards. Become part of our innovative team and help shape the future of banking! Job description In order to offer our customers solutions from a single source, we offer our software solutions as SaaS and managed services in our own data centers. We are looking for an IT Service Delivery Manager (m/f/d) to join our team in the data center to professionally manage the interface between customers and the delivery units. Do you have experience as a Service Delivery Manager in complex customer environments, possibly even in the financial industry? Are you looking for a challenge in an agile working environment without excessive processes? Do you like to manage and develop customers independently? The position is to be filled at the earliest possible date at our location in Coburg. Working from home is possible several times a week. Your tasks: Building and maintaining customer relationships Managing the client within the framework of client governance Monitoring SLA compliance Conducting regular service review meetings Contact person for all content-related and technical questions from the customer Escalation instance between the customer and the operating organization Creation of offers and concepts for our customers in close cooperation with our sales and delivery team Drafting, negotiating and concluding corresponding contracts and SLAs Revenue and profitability management Qualifications Completed training or studies in IT / business administration, alternatively comparable professional experience Sound professional experience in the field of IT service provision (ideally up to 10 years) Technical understanding in the IT environment Basic knowledge of business administration Experience in customer service and service-oriented mindset Ability to present and document interrelationships Strong communication skills at various levels (customers, users, suppliers, etc.) Very good German and good English language skills Additional information We offer you Flexible working time models, part-time and a hybrid approach for working from home A generous vacation entitlement of 30 days and the option of unpaid leave A friendly culture with flat hierarchies where people call each other by their first names A motivating working environment with training and development opportunities on and off the job A TicketPlusCard with €40 credit per month for refueling or shopping The option of a company pension scheme and JobRad Cover in a private group accident insurance policy As well as location-based team events and other benefits Have we piqued your interest? Then don't hesitate and send us your application online. We look forward to hearing from you! If you have any questions, the recruiting team will be happy to help.

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