Business Analyst (m/f/x) CRM Services

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Job Description

• Analyze, evaluate, challenge and align business requirements and translate them into technical designs to improve and develop the current CRM landscape, focused on the loyalty tools and mechanics
• Consult our stakeholders in technical questions for the solution design
• Define “AS-IS” processes and create “TO-BE” solutions to improve current processes and develop new capabilities
• Create and moderate workshops by respecting methods of business analysis
• Write and track epics and user stories (in Jira)

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