Customer Success Engineer
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DRGT Systems GmbH
Graz-Seiersberg
Unbefristet
Teilzeit
Customer Success Engineer
Mid/Senior
Job Tasks
* Providing ongoing Customer Care to existing customers assigned by the CSE Lead:
* Informing new and existing customers of promotions, upgraded product lines, and plans.
* Notifying customers of unforeseen delivery delays or other complications, and facilitating suitable interventions.
* Conducting sales research and identifying new sales opportunities.
* Ensuring ongoing communication with customers to determine their needs
* Collaborating with cross-functional teams to ensure the timely resolution of customer issues (R&D and Customer Support).
* Maintaining accurate records of customer-related activities, interactions, and resolutions.
* Reporting to CSE Lead as required.
* Documenting processes and maintaining documentation records.
Job Requirements
* Education in Computer Science, Engineering Marketing, Business IT, or related fields is welcomed but not required.
* At least three years of experience in customer support or technical support.
* Experience in teamwork with technical support professionals.
* Casino industry knowledge is beneficial.
* Good communication skills, both verbal and written in German and/or English.
* Stress-resistant.
* Customer-solution-oriented.
* Great self-, organizational, and time-management skills.
* Good analytical and problem-solving skills.
* Good interpersonal, negotiation, and client-relations skills.
* Knowledge of customer support best practices and methodologies.
* Familiarity with support ticketing systems and other support tools.
* Knowledge of customer relationship management (CRM) software.
* Ability to work in a fast-paced environment and manage multiple priorities.
* Ability to work independently and as part of a team.
* Basic IT and network knowledge (OS/ Microsoft SQL database).
* Willingness to go on occasional business trips within Europe.
Job Responsibilities
* Managing and controlling the day-to-day activities of the Customer Success team.
* Identifying and recommending process improvements to enhance customer success.
* Developing training programs to enhance the team's skills.
* Communicating with the CSE Lead regarding team performance, customer feedback, and emerging trends in the Customer Success team.
Benefits
* Thriving and open-minded international company.
* Individual working hours and home office agreements.
* In-house and external training opportunities.
* Possibility to gain work experience abroad.
* Team events, goodies, and incentives.
Salary
* Salary according to the IT collective agreement. Willingness to overpay.
DRGT Systems GmbH
Andreas Duller
Haushamer Straße 2, 5. Stock
8054 Seiersberg
Web: http://www.drgt.com
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