Team Leader User Support

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From wood to pulp to fiber - this is Lenzing.
We weave innovation and respect into sustainability. Our technology inspires the fashion and hygiene industries to make better decisions. We work towards a circular economy and a carbon neutral future, for you and for generations to come.

For the area of Infrastructure & Servicedesk located in Lenzing, Upper Austria, we invite IT experts to submit applications for the role of

Team Leader User Support

Ref No: 3488

Purpose & key responsibilities of the role

The Team Leader User Support will lead a global team of 20 to to deliver standardized corporate 24/7 User support

* You will develop and maintain the peer network to Apps & Services, Backend and Security teams
* You will define and operate IT User Support and service solutions, and enforce rollouts
* You will support the Head of Infrastructure & Servicedesk
* You will build capabilities for service orientation and service ownership
* You will drive user service innovation initiatives and optimize service automation
* You will ensure the development of employees and support autonomy in the way-of-work

Our expectations for this exciting role

* You hold a degree in Computer Science, Business Administration, or Engineering
* You have extensive experience in IT Services Management
* You already have experience as a ServiceDesk- or Frontend Teamleader in a global context
* You have a willingness to travel (15%)
* You possess excellent communication skills in English and German (equivalent to ALTE Level 4)
* You demonstrate modern leadership and management abilities for intercultural teams, and are driven to implement change
* You have strong organizational, service-oriented, collaborative, and interpersonal skills

The gross salary for this position according to the collective agreement in the chemical industry is 4.600EUR per month , with the willingness to overpay depending on qualifications and experience.

Are you interested in this position? I am looking forward to your online application.
Your contact person: Alana Wilson
Email: a.wilson@lenzing.com

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