Desk Side Engineer

Introduction:

We are seeking a skilled Desk Side Engineer to join our team in Austria. This role requires excellent language skills in both German and English, as well as a strong technical background. Weekly on-site presence is required to ensure efficient support and communication with end users.

Responsibilities:



• Install and configure hardware and software for end user usability
• Troubleshoot Windows workstations and mobility issues
• Proficient in SCCM 2012 and O365
• Utilize command languages for remote application management
• Repair or replace damaged hardware
• Upgrade systems for software compatibility
• Ensure antivirus software installation and updates
• Basic L1 network skills, including device mounting/unmounting
• Conduct tests on new software and hardware
• Provide user support and manage error reporting/tickets
• Foster good relationships with departments and colleagues
• Daily ticket/queue management
• Inventory management and forecasting
• Track vendor shipments