Product Owner (w/m/d) – Genesys Cloud CX
Vienna | asap | Teilzeit / Vollzeit | unbefristet
- Lead a high-performing, cross-functional virtual team consisting of service, IT, and Salesforce experts
- Develop and implement a clear strategy for Genesys Cloud CX together with your team, focusing on customer experience and operational business needs
- Take responsibility for the Genesys CX product backlog, keeping it clean, up-to-date, and transparent to the organization
- Drive the creation and prioritization of the Genesys CX Backlog Items (Initiatives, Epics, User Stories, etc.) and ensure that User Acceptance Tests (UAT) are in place.
- Ensure all team members understand the short- to mid-term strategy, the goals to be achieved, and the planned steps
- You are an experienced Product Owner & are very familiar with agile project/process management?
- You have a working knowledge of workflow capabilities, such as IVR/ACD, AI and predictive routing - perhaps you even know "Salesforce Service Cloud"
- You are always customer and service-oriented, have experience in customer relations and understand stakeholder management?
At Magenta, we believe in diverse employees and live equal opportunities. We welcome all
applications regardless of cultural and social background, age, gender, nationality, religion,
disability or sexual orientation. Magenta connects all people.
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We want to
win
together
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T- you can
count
on me
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We challenge
the
status quo
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We are optimistic
about our
digital future
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No bullshit bingo
we are honest,
authentic & humorous
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We connect more
with each other
and with our customers
That sounds good to you?
THEN WE MIGHT BE THE RIGHT ONES FOR YOU.
We will still talk about that later, but you should know: depending on your qualifications, your experience and your commitment we offer an attractive, market compliant salary of at least EUR 60.000 per year.
You want to find out more about us? Get a glimpse of our .