Product Owner (w/m/d) – Genesys Cloud CX

• Lead a high-performing, cross-functional virtual team consisting of service, IT, and Salesforce experts
• Develop and implement a clear strategy for Genesys Cloud CX together with your team, focusing on customer experience and operational business needs
• Take responsibility for the Genesys CX product backlog, keeping it clean, up-to-date, and transparent to the organization
• Drive the creation and prioritization of the Genesys CX Backlog Items (Initiatives, Epics, User Stories, etc.) and ensure that User Acceptance Tests (UAT) are in place.
• Ensure all team members understand the short- to mid-term strategy, the goals to be achieved, and the planned steps

• You are an experienced Product Owner & are very familiar with agile project/process management?
• You have a working knowledge of workflow capabilities, such as IVR/ACD, AI and predictive routing - perhaps you even know "Salesforce Service Cloud"
• You are always customer and service-oriented, have experience in customer relations and understand stakeholder management?

• We want to win together
• T- you can count on me
• We challenge the status quo
• We are optimistic about our digital future
• No bullshit bingo we are honest, authentic & humorous
• We connect more with each other and with our customers

That sounds good to you?
THEN WE MIGHT BE THE RIGHT ONES FOR YOU.

We will still talk about that later, but you should know: depending on your qualifications, your experience and your commitment we offer an attractive, market compliant salary of at least EUR 60.000 per year.