Outsourcing Manager

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 4 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

You will lead Third-Party Risk Management and Outsourcing globally, across Bitpanda. You are a ‘second-line’ (2LOD) officer responsible for implementing, maintaining and operating Bitpanda’s global outsourcing strategy and framework. As part of your remit, you will take on the role of ‘Outsourcing Manager’ for Bitpanda Group, for Bitpanda’s regulated German entity.

You will oversee material and non-material Outsourcing arrangements and monitor third party risk in accordance with the regulatory requirements across multiple regulated entities within the Bitpanda Group. Responsibilities will include ensuring agreements, SLA's, KRIs, KPI’s and other processes are in place to manage material outsourcing services against respective regulatory requirements. The role will also include reviewing and analysing documentation, preparation of reports, development of Management Information and providing support on the assessment of new third party services.

The role will report to the VP Risk and will be part of the Group Risk Management Function. You will work closely with internal stakeholders such as Risk, Legal, Compliance, Privacy, and Technology. And potentially represent Bitpanda to external stakeholders, such as regulators.

What you’ll do

• Continue development of Bitpanda’s third-party and outsourcing framework including, documentation, assessments, systems and tools implemented across the Group.
• Provide ‘second-line’ review and challenge of material outsourcing arrangements with both internal and external counterparties, helping implement SLAs, KRI’s and other monitoring.
• Be responsible and accountable for Bitpanda’s group’s outsourcing profile by developing Bitpanda’s outsourcing and Third-Party register, in alignment with regulatory requirements ( EBA).
• Oversee implementation and adherence of the Third–Party Risk lifecycle. From Identification and assessment to monitoring and exit planning.
• Provide training, as appropriate, to business partners on Outsourcing & Third Party Risk Management framework, policies, standards, processes, procedures and alignment with Global procurement processes.

Who you are

• Extensive knowledge and understanding of Outsourcing, Intra Group, Third Party Risk including MaRisk, EBA Outsourcing, PRA SS2/21 and other regulatory equivalents.
• Experience in developing and operating risk/outsourcing frameworks.
• Experience in managing third parties, developing Service Level Agreements (SLA) aligned with regulatory guidelines (ideally banking) and industry best practices.
• Excellent communication in German and English and presentation skills and proven ability to effectively interact with team members, clients and peers, earning their trust and establishing credibility
• Minimum of 7+ years focused expertise in Third Party Risk and managing Outsourcing Services.

What’s in it for you

• We're proud of our flexible working model that includes 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually
• Total compensation package including participation in our Bitpanda stock option plan
• Competitive benefits programs and policies shaped by our flexibility-first philosophy
• Exclusive premiums when trading on Bitpanda
• Company-wide and team events — both in-person and virtually!
• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.