Community Manager (US based)

About Us:

At Lingvano, our mission is to break down language barriers and build bridges between Deaf and hearing people. We do so by creating easy-to-use sign language and Deaf culture lessons.

Role Overview:

As we near our 3 millionth learner milestone, we are hiring a Community Manager, to help us build a stronger and more satisfied community of learners. If you are passionate about people, well-organized, and want to make a meaningful social impact, we've got the job for you!

Tasks

What you will do:

• Help grow Lingvano's online and social media presence by proactively engaging with existing and potential learners on online communities and social media platforms, such as Facebook, Instagram, and TikTok.
• Respond to comments and messages on social media platforms incl. Facebook, Instagram, and TikTok and manage, moderate and grow our online communities, such as our Facebook group or Discord community.
• Promote and amplify user-generated content to foster a sense of belonging and engagement within the community.
• Stay up-to-date with the latest trends in community management, social media, and forums to continuously improve our strategies.
• Collaborate with cross-functional teams and contribute to the strategic development of community initiatives, offering insights and recommendations to senior management.
• Support the Social and Partnerships team in tracking community engagement metrics and sharing insights and managing community engagement during online and offline events.

Requirements

What you should bring:

• Professional fluency or native level in English and American Sign Language (ASL)
• Deep insights on Deaf community and culture
• Actively engaged in the Deaf community
• Awareness of cultural sensitivities and nuances when it comes to Deafness
• Proven experience in customer support and/or community moderation/management
• Experience with social media platforms such as Facebook, Instagram, and TikTok, and community platforms such as Discord and Slack (preferred)
• Experience with online conference call platforms such as Zoom (preferred)
• Strong organizational, project management and problem-solving skills
• Excellent written communication skills and ability to adapt your style to Lingvano's tone of voice and brand identity
• Self-starter with a detail-oriented mindset

Benefits

What's in it for you:

• You can contribute to building a successful brand with a clear social impact, and work alongside an international team of Deaf, hard of hearing, and hearing employees.
• You can choose your working hours within a flexible working scheme.
• Use up to 10% of your weekly working time for personal and professional development, plus a learning and development budget to spend on training and other learning opportunities.

Position Details:

• This is a permanent, part-time position (20 hours per week).
• We are looking for candidates who are based in the continental US.
• The position is open to begin immediately, but if you cannot start immediately, we still encourage you to apply.
• We are particularly open to welcome Deaf applicants and strongly prefer individuals who are actively engaged in the Deaf community.

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