Analyst, User Experience (m/f/x)

Group Description

At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.

We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.

Role Summary

As an Analyst, User Experience (m/f/d) in the central 1st & 2nd level support, you will support our internal customers in all IT matters and accompany the resolution of incidents and requests from start to finish. You support the team in the support of the central as well as decentralized network & server environments.

Key Responsibilities

• Responsible for Incident- and Request-Management in 1st- & 2nd - Level (Matrix42)
• Support in the software and hardware area as well as support (Windows10, O365, smartphones, notebooks, Linux workstations, etc.)
• Analysis, classification and processing of incoming requests
• Collaboration in the support and operation of the network & server infrastructure (Cisco, Fortinet, etc.)
• Independent solution of complex malfunctions and requirements in the responsible department
• Remote support and assumption of tasks in projects / sub-projects

Knowledge and Education

• Completed training as an IT specialist for system integration or comparable training or experience

Work Experience

• Several years of professional experience as IT Support staff / IT System Administrator

Key Qualifications/Requirements

• Very good knowledge in 1st & 2nd level support (hardware & software)
• Very good knowledge in Windows operating systems and PC client management
• Basic knowledge in the area of network administration as well as Windows servers
• Agile, independent way of thinking and working
• High level of commitment and organizational skills
• Strong user and service orientation
• Very good German and English language skills, both written and spoken

Work Environment

For dedicated and motivated employees, we offer an interesting and diversified job within a dynamic global team together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Magna culture. We strive to offer an inspiring and motivating work environment.

The annual remuneration package for this position is a minimum of EUR 38.000,- with corresponding qualification. We offer attractive benefits (e.g. discretionary performance bonus, employee profit participation program, e.g.) and a salary which is in line with market conditions depending on your skills and experience.

Regular travel: 5-10% of the time.

05--Information Technology F--Permanent/Regular