Clinical Technical Specialist

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

Clinical Technical Specialist (Austria & Baltics)

About Us: At Cochlear, we are world leaders in implantable hearing solutions, offering cutting-edge technology that transforms lives. With our advanced cochlear implants and hearing solutions, we provide people with hearing loss the ability to hear and engage in their daily lives. Cochlear is committed to innovation, research, and excellence, ensuring that our products continue to change lives across the globe.

We are now seeking a Clinical Technical Specialist to join our Central and Eastern Europe (CEE) team. This role will be based in Austria (Home office) and cover Austria and the Baltics region, offering an exciting opportunity to contribute to improving people’s lives with world-class hearing solutions.

Your Profile:

We are looking for a highly motivated individual to join Cochlear starting on 01.01.2025. During the first six months, this position will be part-time (50%) to allow for a smooth onboarding process and training. From 01.07.2025, the role will become full-time (100%).

The ideal candidate will have:

Bachelor’s degree or equivalent in Audiology, Engineering, or related fields (Master’s preferred).

Driving license is mandatory, as regular travel within Austria (up to 60%) and internationally (approx. 10%) is required.

Strong communication skills in both German and English.

Passion for customer care and building strong professional relationships.

Familiarity with public health services, hearing aids, and implantable hearing solutions.

Technical affinity: Comfortable troubleshooting technical issues, software programming, and fitting services.

Comfortable working in a fast-paced, dynamic environment.

Your Responsibilities:

As a Clinical Technical Specialist, you will:

Accountability 1:

Provide Clinical and Technical Support to Patients, Clinical Professionals and Service Partners

Provide reliable and outstanding clinical and technical support (on-site/phone/email/online) to patients and clinical professionals: switch-on/fittings, complex cases, intraoperative measurements.

Keep all professionals informed and updated on new clinical or technical information and field issues.

Timely address complaints; forward them in accordance with the internal complaint reporting procedures, follow-up on results and feedback to professionals.

Address competitive issues in a professional and competent way.

Conduct on-site integrity testing at the request of professionals or when there is a suspected device failure, write reports for each integrity test and follow internal and legal reporting procedures to the competent authorities.

Back up Clinical Technical colleagues across the CEE region in case of need

Accountability 2:

Clinical & Technical Customer Care

Ensure close customer relationship by face-to-face clinic visits, actively participating and supporting symposia, congresses, and workshops. Thereby your support can include presentations and representing Cochlear at the booth.

Inform and support clinics and third parties in all aspects of the hearing implant treatment path (e.g. patient selection, candidate referring, reimbursement, (re-) habilitation, etc.)

Support the sales team by identifying potential business opportunities, ensuring that customer. feedback is communicated effectively.

Establish strong relationship with all professionals with the goal to increase Cochlear’s market share and increase sales.

Accountability 3:

Train Clinical Professionals and Service Partners on Cochlear’s Products & Services

Provide trainings on Cochlear’s products and service offerings to clinic professionals and service partner on demand. This includes on-site introduction of new and established products (CI/Osia/Baha/Connected Care), training on intraoperative measurements, surgical procedure and fitting of the sound processors.

Introduce all new products upon product launch providing on-site trainings to clinics and service partners, installing new software as required or requested from the professional.

Deliver general presentations at public events (e.g. congresses, workshops, seminars) thereby learn how to present and train with impact.

Accountability 4:

Continued Professional Growth

Complete Cochlear’s learning pathway for field staff within the first year comprising different classroom trainings including product, clinical-technical and surgical trainings on CEE and EMEA level.

Attend Cochlear’s internal trainings (mostly online) specific to Cochlear Global and Cochlear EMEA

Participate actively in international and national cochlear implant or related conferences.

Stay up to date with present literature on clinical technical topics e.g. by joining the Cochlear CEE journal club

Keep up to date on self-education (e.g. join voluntary training opportunities on soft skills and individual development) and learning on the job.

Your Benefits:

Be part of an innovative, global leader in hearing solutions.

Gain experience in a highly competitive market, working with experienced professionals across Europe.

Opportunity to develop a broad skill set, combining technical, clinical, and commercial expertise.

Regular national and international travel opportunities.

Continuous professional development through internal and external training programs.

A rewarding role that directly impacts the quality of life for individuals with hearing loss.

Join us at Cochlear starting 01.01.2025! Enjoy a flexible part-time schedule for the first six months as you onboard and train, then transition to a full-time role from July 2025. A valid driver’s license is essential to support your work in the field. Help us transform lives by giving the gift of hearing!

If you’re ready to join a passionate team dedicated to transforming lives, apply today and be part of something bigger at Cochlear in Austria!

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.