Job in Germany: IT Service & Support Manager (m/w/d) (IT Operations Manager, IT Helpdesk Manager o. ä.)

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We are looking for: IT Service & Support Manager (m/f/d) (IT Operations Manager, IT Helpdesk Manager or similar) Company description CHUGAI PHARMA GERMANY GMBH, based in Frankfurt/Main, is the German subsidiary of Chugai Pharma, Tokyo, a research-based, internationally active Japanese pharmaceutical company. Our motto is "Innovation beyond Imagination", which means creating the future, alleviating diseases and improving the quality of life of affected patients through innovative research and development of novel active ingredients. We are highly committed to being a reliable partner for doctors, pharmacists, medical assistants and patients, particularly in the fields of oncology/haematology, rheumatology and haemophilia. We meet a wide range of customer needs with outstanding products and services. We are looking to support our IT department as soon as possible IT Operations Manager, IT Helpdesk Manager or similar as IT Service & Support Manager (m/f/d) As IT Service & Support Manager (m/f/d) you will provide the IT Operations & Support Lead / Director of IT & Digital Transformation with local business needs and requirements and be responsible for the provision of IT services in the countries. Your tasks: Provides local business needs and requirements to the IT Operations & Support Lead / Director of IT & Digital Transformation. Provide in-country IT services to ensure regional IT and Digital Transformation departments understand and meet local needs (user, functional, legal or budgetary). Supports the Infrastructure & System Manager by taking on secondary roles and responsibilities. First point of contact for user support according to agreed KPIs On- and offboarding of users, including setup and training of hardware and software Procurement and setup of customer hardware and software in accordance with standardized processes Asset and equipment tracking, including physical audits. Provision of user training and manuals as well as work instructions in the local language On-site maintenance of AV and team meeting room equipment. Provision of remote hands in local offices if required. Support with IT and DX projects as required. Your profile: Successfully completed university degree or training with a corresponding focus on IT. Key industry certification (CAN, MCP, CCNA, MCSE) or equivalent combination of education and experience is desirable. Several years of work/experience in IT customer support. Sound knowledge of Microsoft client systems, Microsoft Office applications. Strong communication skills in Word and writing. Fluent in written and spoken English. French would be an advantage, but is not essential. We offer: In our expanding and dynamic company, we offer you a long-term perspective in an interesting and challenging field of work. In addition to an attractive basic salary, we offer you very good social benefits, a company pension scheme, up to 4 days per week of mobile working as well as vacation pay and a 13th monthly salary. You will find a pleasant working atmosphere in a motivating, collegial and technically well-equipped working environment. Your application: If we have aroused your interest and you are interested in working on an exciting challenge in a creative, innovative and proactive way, please send us your application documents, stating your salary expectations and possible starting date, to: CHUGAI PHARMA GERMANY GMBH Amelia-Mary-Earhart-Straße 11b 60549 Frankfurt am Main T +49 69 6630000 karriere@chugaipharma.de CHUGAI PHARMA GERMANY GMBH

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