Night Sidekick / Night Guest Service Agent - English Speakers Welcome

Do you easily connect to people, love providing a warm welcome, and get a kick out of helping people? Then keep reading!

Facilitating global living and working, Zoku is a new category in the hotel industry: a home-office hybrid - also suitable for long stays - with the services of a hotel and the social buzz of a thriving neighborhood. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

TELL ME MORE

Among other tasks, the role involves welcoming our residents, checking in and checking out our night owls, cleaning and ensuring that our breakfast is ready in the morning. The Night Sidekick position reports to the Duty Managers and is responsible for the security in the case of an emergency in the night.

WHAT WILL YOU DO?

No day looks the same as a Night Sidekick… but here’s a glimpse of what you can expect:

A friendly first impression: Be the first point of contact for anyone walking through our doors at night. This means providing a warm smile, assisting them with checking in and out and helping them with any request during the night.

Be a smooth operator: Join the late handover with the Duty Manager to acquire all guest information and provide a clear handover to the team in the morning. Additionally, you'll be responsible for the security during the night and are the point of contact in case of an emergency.

Master of the bar: Help prepare & serve drinks at the end of the night while acting as a social connector for our night owl residents, guests and members. You'll also tidy up our bar and Social Spaces in preparation for the next day.

Kitchen right hand: In the morning, set up our breakfast buffet and assist the kitchen team in getting the most important meal of the day ready for our residents.

WHAT’S IN IT FOR YOU

• A market conform salary of € 2178,- gross per month (based on full-time) plus an extra (tax-free) bonus of € 27,- per worked night.
• Cool benefits like a free after-work drink, free fitness offers, discount on an annual public transport card, and friends & family rates at all Zoku locations.
• A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow from. 
• The best free staff meals, enjoyed in our rooftop Social Spaces overlooking the city.
• Exciting on-the-job training opportunities and fun events throughout the year to celebrate achievements and milestones.
• A job at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven.

WE LOVE PEOPLE WHO

• Love to take care of an unforgettable stay where people feel at home and get connected with others and the city surrounding them
• Are ready to change the way guests are treated in the hospitality industry by always providing their service in better, more creative ways.
• Are genuinely friendly, pro-active and open.
• Are eager to get the best out of themselves and their peers.
• Understand the importance of the night shift role and the responsibility and reliability it requires.
• Don’t mind getting their hands dirty every now and then.

A FEW MUST HAVES

• You have worked in hospitality or in a similar customer-facing industry, preferably at the reception. Night experience is a plus!
• You are fluent in English. German and any other languages are a big plus!
• You are an EU resident or have a valid working and living permit to work in Austria.
• You are available 24h per week.
  
• You love to work at night and don't mind working alone.