ARM Account Manager - German & Bulgarian Speaking

We are looking for a German & Bulgarian speaking Account Relationship Manager (ARM Account Manager) to join our team in Vienna. In the role you will be responsible for building a personal relationship with selected customers identified as high value and high-potential clients.

The aim is that you (the ARM Account Manager), will become the main point of contact between the company and the customer. By communicating via telephone, emails and live chats, the customer should feel comfortable discussing any issue with you, including (but not limited to) responsible gaming, bonuses, revenue and source of funds.

What you will do

• Build and maintain relationships with allocated players
• Ensure regulatory requests can be completed when required
• Partake in the strategic ambition of the account management team to drive growth and revenue to ultimately build loyalty to the brand
• Conduct all responsible gambling and AML interactions with account customers where possible
• Identify potential new account customers via daily business analysis and reporting
• Handle/resolve customer issues /dispute resolutions ensuring the customer feels valued
• Work as an integral part of the account management team to influence player activity with a view to maximise retention
• Ensure that clear communications into and out of the team to ensure we deliver a leading service to our customers and relevant feedback to the product and marketing teams
• Coordinating with the hospitality manager for the organisation of events and to optimise the hospitality experience – attend these events with your customers

• The role will involve working shifts (9am – 6pm / 11am – 8pm) and weekend work (minimum of one weekend a month). " CET Timezone.