Software Engineer in Support Internship

Core skills: Tier 1 Support, troubleshooting, video technology, problem solving, technical support, software development.

Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands including TataPlay, Disney+, Discovery+, BBC and Hulu to name just a few.

Our solution suite consists of a Video Encoder, Player, and Analytics platform, enabling content owners to redefine the viewer experience through API-based workflow optimization, fast turnaround, and scalability. Innovations include the first commercial HTML5 MPEG-DASH.

“We are constantly seeking out forward thinking individuals who want to shape the future of video… come and work with us!”

Stefan Lederer, CEO

At Bitmovin we value cognitive diversity and the huge part this plays in not only creating a global culture second to none, but in how this underpins our ability to create truly representative, Emmy award winning products. Diversity in all its forms is encouraged and celebrated at Bitmovin; everyone has a role to play in helping us shape the future of video.

As a Tier 1 Technical Support Engineer Intern at Bitmovin, you will be the first line of support for our clients worldwide. Your role will involve responding to customer inquiries via email or chat in a timely and professional manner. You will be responsible for troubleshooting and resolving technical issues related to Bitmovin products, including video encoding, player, analytics, and more. You will collaborate closely with our Tier 2 support engineers, product management, and engineering teams to ensure our customer's success with our products.

This internship is initially set for a duration of six months, with the possibility of extension upon completion.

Your Impact

“Your role is to solve customer problems; not just tickets”.

• Assist trial users and non-enterprise customers in product support through direct chat and ticketing service to enable customers to succeed in the use of our products.
• Collaborate with Tier 2 software engineers, product management, and engineering teams to investigate, mitigate, and resolve complex issues.
• Respond to community technical posts within SLA timeframes
• Write documentation to mitigate response times for repeat technical questions
• Provide timely updates to tickets to keep status and correspondence relevant and reflect ticket status.
• Work with the broader support team to improve support processes and tools to provide the best customer experience.

• Strong technical skills with technologies including JavaScript and Java.
• Excellent communication and customer service skills.
• Strong problem-solving and troubleshooting skills.
• A naturally curious mindset
• Ability to work independently, proactively, and collaboratively in a fast-paced environment.
• Qualification and passion for Computer Science or a related field are preferred.

You don’t have experience with all the points above? Don’t worry, we will support you with learning, training, and coaching on the job.

Find out more about us on our Careers Page

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As for all of our roles, we are willing to offer flexible working arrangements to support everyone’s unique circumstances.