IT-Techniker (m/w/d) Pharma - On-site IT Support Specialist

Einsatzort
3500 Krems an der Donau

Arbeitszeit
38 Std/Woche

Entgelt
ab 3307,5 €/Monat

• Provide desk side support to all users on site including regular use of ticketing system (Service Now)
• Operate and implement all IT infrastructure in scope, including appropriate application of globally defined processes around Configuration Management, Change Management, and Incident/Problem Management
• Ensure effective collaboration with all IT colleagues
• Communicate all IT infrastructure related topics to users on IT Solution Spot
• Support all IT infrastructure projects on site
• Support and manage vendors providing IT services at the site
• Deliver products based on the IT Product model
• Responsible for HW asset management, HW stock maintenance, planning and HW purchasing
• Support achieving departmental budget goals at the site
• Assist with or perform administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory
• Master the One IT Operating Model and apply the Model in daily work
• Interact with fellow colleagues from other sites/countries for knowledge sharing, knowledge gaining
• Support and implement all IT infrastructure projects in scope

• 5 years relevant experience or demonstrated technical knowledge
• Excellent English and German language, written and verbal communications skills required
• Education: MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience
• Demonstrates creative incident solving in response to position IT as a tool for supporting the business
• Operates effectively in a matrix environment
• Strong customer-focus and excellent customer skills
• Strong emotional intelligence, friendliness, and respectful attitude
• Positive mind-set, body-language, and vocabulary in all interactions with all users, stakeholders, colleagues
• Team player
• Understands characteristics of the current IT environment and actively identifies opportunities for improvement
• Proactive and self-driven
• Fast learner
• Able to always demonstrate and inspire ethical, professional, respectful behavior

• Full-time position 38h
• The chance to work for an international group

Ihr Job-Kontakt:
POWERSERV Austria GmbH
Katrin Prilisauer
Favoritenstraße 80
1100 Wien
+43 664 80303 1112
k.prilisauer@powerserv.at