Support Associate - SAP HANA

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As a Support Associate, you will work in a technically challenging and rewarding environment, supporting our customers across a variety of mediums. This role would suit candidates with a diverse and varied skillset. A successful candidate will have evidenced strong customer service skills, a technical mindset, and an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks, processes, and requirements that reflect the global nature of the Technical Support organization.

What you’ll do

SAP HANA (High-performance Analytic Appliance) is a multi-model database that stores data in its memory instead of keeping it on a disk. The column-oriented in-memory database design allows you to run advanced analytics alongside high-speed transactions – all in a single system. You will:

• Provide professional and courteous technical support (via multiple channels) for SAP HANA Database
• Analyze the incident, research solutions and provide solid answers
• Troubleshoot complex problems and provide the best available solution or workaround within the agreed service levels
• Document technical solutions via the SAP Knowledge Management Strategy
• Collaborate with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service
• Engage with and help drive customer support initiatives

What you bring:

• Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a business-related field
• Fluency in German and English to a business standard
• Solid understanding of database technologies
• Analytical outlook with good aptitude for problem-solving
• Teamwork mindset

Preferred (but not explicitly required):

• Knowledge of any one object-oriented programming language (Java, C++, ABAP/4 etc)
• Experience in Database Knowledge, SQL Proficiency, Data Modeling, a basic understanding of cloud services and Technical Support

Meet your team:

Our team is composed of professionals who are highly knowledgeable in their fields, ensuring top-notch support and innovative solutions. Despite our technical competence, we also maintain a joyful, and positive work environment.

At SAP we are known for offering employees the tools and support to develop in their career. Each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training that will enable them to be successfull in this role. We encourage expression, collaboration, individuality and diversity.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 410061 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.