Senior Technical Support Engineer (m/f/x)

As a Senior Technical Support Engineer , you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.

Your role

• Recognize and solve problems as reported by customers related to our SaaS and Managed products.
• Interact with diverse customer technology ecosystems.
• Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
• Be exposed to an entire range of cutting-edge technologies.
• Work closely with our development and product management teams.
• Attend training for new product features and technologies.
• Exchange knowledge with other colleagues and suggest product improvements.
• Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.