End User Engineer (m/f/d)

Komm in unser Team! We want to invest. In your future. We are Dedalus HealthCare, a major player in healthcare software solutions, located in Vienna. We are looking for passionate and highly motivated individuals that desire to be part of something big. With us, each individual employee assumes responsibility and actively contributes to the success and growth of our company.
We strongly believe that the more we promote and challenge our employees, the more we achieve as a company. We accompany and develop you individually so that you can reach your full potential.
Does that sound interesting? Then we are looking for our office in Vienna (Austria) for an
End User Engineer (m/f/d)

• You will manage End User requests by providing the necessary service or coordinate the requests withexternal partners.
• You will handle incidents and other requests escalated from the Global Service Desk.
• You will act as On-Site contact for local End User IT enquiries.
• You will investigate End User IT incidents (including 2nd level) by following structured procedures or by analyzing the situation by yourself.
• You will support, install, configure and maintain end user devices and workplaces.
• You will create and update knowledge base articles and provide documentation for self-service documentation.
• You will contribute to the continuous improvement of our services and workflows.
• You will work together with IT Project Teams to ensure a smooth transition into the regular IT Operations.
• You will handle the HW and SW orders of the users (interact with indirect procurement, take care of the status, contacting the user, prepare shipping, …)

Diese IT-Lösungen unterstützen alle wesentlichen Prozesse der Verwaltung, der Dokumentation, der Workflowsteuerung und der revisionssicheren Archivierung der Daten und Dokumente in Unternehmungen des Gesundheitswesens. Die 1982 in Florenz gegründete Dedalus Gruppe ist führender Anbieter von Gesundheits- und Diagnosesoftware in Europa und einer der größten der Welt.

• Professional education in ICT (HTL, FH) and first experiences in End User Services Support
• Experiences in supporting standard business applications, Windows Operating Systems and Standard End User Hardware is mandatory.
• Know How in mobile systems (iOS, Android, iPadOS) and macOS beneficial.
• Basic technical and practical knowledge in IT infrastructure is an advantage.
• Experiences in ITIL processes preferred.
• Experience in the End User Services in an international environment are welcome.
• Willingness to analyze complex IT issues and challenging tasks.
• Interest and enthusiasm in different IT topics.
• Strong focus on End User experience.
• Strong communication skills and proficiency (written and verbal) in German (C1) and English (B2).
• Willingness for occasional on demand travel within DACH

Willst Du einen Job mit Bedeutung?
Und willst Du die Gesundheitsversorgung sicherer, besser und zuverlässiger machen?

• A permanent employment contract with an attractive salary for a long-term perspective
• Flexible working hours (flexitime) and the possibility of working from home
• A secure job in a modern office with excellent public transport connections (Wien Hauptbahnhof)
• All the advantages of an established, international company
• A relaxed working atmosphere, embedded in a large company
• Responsible and exciting tasks in a future-oriented industry
• Fresh fruit and free drinks for your physical well-being
• Option to travel to work with the JobTicket
• mobile phone for private use
• Complete hardware and software equipment for comfortable working from home
• Group accident insurance (professional and private), attractive collective agreement, home office remuneration and much more

The minimum entry-level salary according to the IT-collective agreement is EUR 43.100,00 gross p.a.
An overpayment as well as an additional bonus agreement depending upon qualification/experience is a matter of course.
Be part of our innovative power and shape the future with us!
#teamdedalus #together4success #dedalusgroup

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