Concierge Banker I

• Develop and maintain customer relationships by calling on customers, identifying prospects, establishing suitable methods of contact and determining appropriate products and/or services.
• Recognize and pursue opportunities to cross-sell banking products and services to new and existing customers by assessing the customer's needs and being knowledgeable of the features and benefits of the products.
• Facilitate a sales culture within the branch facility.
• Meets or exceeds established sales goals.
• Represent the bank in a positive, courteous and professional manner.
• Provides excellent personal customer service to all internal and external customers.
• Assist customers with questions, concerns, and explanations of bank products or services offered. Refers customers to other departments as appropriate.
• Provide direct customer service by answering a variety of questions in regard to accounts (e.g., opening and processing new deposit accounts, account balances, transfers, etc.). Ensure proper functioning of day-to-day operations, including opening and closing procedures, vault activities, cash levels and inventory supply as needed.
• Perform routine teller transactional services following procedures such as receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and enter transactions into bank records via an on-line teller terminal, cash checks and pay money from savings and checking accounts upon verification of signatures and customer account balances, inspect all checks, bonds, money orders, savings withdrawals, and other documents to determine their negotiability, receive payments for loans, perform ATM, Cash Dispenser/Recycler balancing as needed. Initiate or respond to customer written communication as needed.
• Take ownership of customer service issues through critical thinking and problem resolution skills.
• Maintain a working knowledge of various departments and colleagues to direct customer requests and inquiries.
• Follow policies and procedures, complete administrative tasks correctly and on time, contribute to the overall profitability of the Bank through cost controls and expense monitoring.
• Maintain adequate working funds as required by bank policy. Verify and balance assigned cash drawer as appropriate with a minimal level of variance. Keep cash drawer balance below maximum limit.
• Maintain customer confidence and protects bank operations by keeping information confidential. Maintain the highest level of confidentiality with all information obtained.
• Assume responsibility and is accountable for adherence to Bank policies and procedures, as well as all applicable state and federal laws and regulations pertaining to banking.

• High School diploma or equivalent.
• Minimum of one year of relevant experience.
• Bachelor’s degree in related field preferred.
• Strong knowledge of bank products and services.
• Strong sales and relationship building skills.

• Ability to promote, sell and cross-sell bank products and meet referral goals.
• Must have professional and personable presentation with ability to maintain a high level of energy.
• Strong organizational skills and attention to detail.
• Strong customer service orientation.
• Ability to problem solve, prioritize tasks and meet required deadlines.
• Ability to think critically and use good, sound judgment in decision making.
• Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must understand and comply with company policies and procedures.
• Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
• Ability to accurately and quickly complete standard mathematical calculations.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to use a calculator, computer and applicable software.
• Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel.

Banterra bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, protected veteran status, or any other characteristics protected by law.