Client Advisor - Vienna

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Client Advisor - Vienna
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
WE ARE LOOKING FOR A FULL TIME CLIENT ADVISOR FOR OUR BOUTIQUE IN VIENNA. THE CLIENT ADVISOR WILL BE A KEY TEAM MEMBER IN CONTRIBUTING TO THE STORE BUSINESS THROUGH ACHIEVING SALES GOALS, EXCELLENT CLIENTELING AND ALL KPI GOALS.
KEY RESPONSIBILITIES:
CLIENT CENTRIC ACTIVITIES:
• STRONG PRODUCT KNOWLEDGE
• MASTER THE CLIENT JOURNEY
• CREATE STRONG CLIENT RELATIONSHIPS.
• CLIENTELE AND PROACTIVE ENGAGEMENT WITH EXISTING AND PROSPECT CLIENTS AS PER PLAN DEFINED BY STORE MANAGEMENT
• DELIVER THE VALENTINO COUTURE SERVICE IN AN IMPECCABLE WAY IN EVERY PHASE (PREPARATION FOR SALE, WELCOME, EXPLORING THE CLIENT, PRESENTATION OF THE PRODUCT, CLOSING AND FAREWELL).
• FOCUS ON DEVELOPMENT AND RETENTION OF EXISTING CLIENTS, RECRUITMENT OF NEW AND POTENTIAL ONES.
• ENGAGE THE CLIENT THROUGH EVERY SELLING OPPORTUNITY - WALK IN, PRIVATE APPOINTMENT, PHONE CONSIGNMENTS.
• ACTIVELY PARTICIPATES TO ACHIEVE THE STORE’S SALES AND BUSINESS KPI’S IN PARTNERSHIP AND OTO APPOINTMENT ROUTINE.
• ESCALATES ANY CLIENT ISSUES TO TEAM MANAGER (IF APPLICABLE) OR STORE MANAGER/DIRECTOR
MERCHANDISE AND VISUALS:
• DEAL WITH ALL SALES AND AFTER SALES ACTIVITIES (BOUTIQUE RETURNS, END OF SEASON, CUSTOMER RETURNS, REPAIRS, COMPLAINTS
• ENSURE PRODUCT MAINTENANCE, REPLENISHMENT ON THE FLOOR.
• KNOW THE WAREHOUSE STOCK OF ALL CATEGORIES TO ENSURE RE-STOCK SHELVES AND MAXIMIZE SALES.
• RESPECT ADMINISTRATION AND OPERATIONS PROCEDURES.
• LIAISE WITH THE IN-STORE VISUAL TO FOLLOW DISPLAY GUIDELINES; VERIFIES AND REPORTS ALL RELEVANT INFORMATION TO STORE MANAGEMENT.
OPERATIONS:
• KNOWLEDGE AND UNDERSTANDING OF COMPANY POLICIES AND PROCEDURES.
• ABILITY TO USE POS SYSTEM TO PERFORM ALL CLIENT TRANSACTIONS.
• WHERE AN OPS HC IS NOT PRESENT TAKES AN ACTIVE PART TO THE EXECUTION OF OPERATIONAL TASKS (INCLUDING SHIPPING/RECEIVING)
REQUIREMENTS:
• MIN 2 YEARS OF EXPERIENCE IN SIMILAR ROLE IN LUXURY RETAIL INDUSTRY
• PROVEN TRACK RECORD IN SALES
• EXCELLENT KNOWLEDGE IN PRODUCT AND CLIENT JOURNEY
• MUST BE A TEAM PLAYER.
• EXCELLENT ORGANIZATIONAL AND FOLLOW UP AND TIME MANAGEMENT SKILLS.
• DEMONSTRATES CONFIDENCE AND ABILITY TO DEVELOP RELATIONSHIPS WITH CLIENTS, TEAM AND THE BUSINESS.
• CLEAR AND CONCISE COMMUNICATION SKILLS – VERBAL AND WRITTEN.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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