Intern, Business Applications

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 4 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

• Application Support: Provide first-level support for business applications such as NetSuite, Salesforce, Yokoy, and other enterprise systems. Assist in resolving issues related to system access, performance, and functionality.
• Incident Management: Help monitor and manage incoming support tickets, ensuring that issues are logged, tracked, and resolved in a timely manner. Collaborate with senior analysts to escalate and resolve complex problems.
• User Training: Support the training of end-users on system functionalities and best practices. Assist in the development and maintenance of user guides and documentation.
• Documentation: Contribute to the development and maintenance of run-books, how-to’s, and FAQs in Confluence to support back-office operations and procedures.
• AI + Automation: Identify opportunities to automate business processes using AI, integration platforms, and workflows.

• Education: Currently pursuing a Bachelor’s degree in any subject or, in lieu of pursuing a degree, strong technical and/or functional aptitude with an interest in cloud-based Business Applications, integrations and business processes related to Finance, Accounting, or Sales Operations.
• Technical Skills: Basic understanding of cloud-based ERP or CRM applications (e.g., NetSuite, Salesforce). Familiarity with web services, SQL, data analysis, reconciliation, and reporting tools is an advantage.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Team Player: Collaborative mindset with the ability to work effectively in a team environment. Eager to learn and contribute to team success.

What’s in it for you

• We're proud of our flexible working model that includes 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually
• Total compensation package including participation in our Bitpanda stock option plan
• Competitive benefits programs and policies shaped by our flexibility-first philosophy
• Exclusive premiums when trading on Bitpanda
• Company-wide and team events — both in-person and virtually!
• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.