Merchant Onboarding Specialist

The Merchant Onboarding Specialist works in close cooperation with the Partnership Managers as well as Restaurant and Retail Development teams to help our restaurant and retail partners maximize their opportunity for success.

The Merchant Onboarding Associate is responsible for assisting our restaurant and retail partners in onboarding their venues, ensuring their menus are updated on the platform and offering general day-to-day support.

​​Day-to day

• Onboarding Excellence: Manage the end-to-end onboarding process for new restaurant and retail merchants across current and future Austrian cities as Wolt continues to expand.
• Driving Expansion Success: Spearhead the onboarding of high-quality new live venues during city expansions, ensuring rapid and efficient go-lives in new cities.
• Business Data Compliance: Collaborate across teams to ensure merchant compliance with business data requirements, including the validation of contracts and the KYC (Know Your Customer) and KYB (Know Your Business) processes, maintaining accuracy and adherence to regulatory standards.
• Comprehensive Setup: Lead the creation and maintenance of merchant venue pages, including listing offers, product photo coverage, translations, and menu updates, ensuring all content meets Wolt’s brand standards.
• Quality Assurance: Guarantee that restaurant and retail Merchant Partners experience the highest Wolt-grade service standards throughout the onboarding process by proactively addressing their needs, monitoring their progress, and maintaining clear, supportive communication to set them up for long-term success.
• Merchant Partner Education: Educate merchants on using the Wolt Merchant App and Merchant Portal, enabling them to optimize their performance on the platform.
• Merchant Partner Post-Activation Success: Build strong partnerships by providing key performance insights, sharing best practices, and aligning them with Wolt’s service standards and guidelines.
• Operational Oversight: Manage internal administrative and operational systems, ensuring databases are accurate, efficient, and up to date.
• Team Support: Assist with team operations by creating and updating databases, managing communication, and driving process improvements.