Agent/Sr Agent Customer Service Austria & Hungary

Task Responsibilities:
- Develop the relationship with the customer base and use the acquired knowledge to strive continually to improve the ratio of enquiries to bookings

- Manage and maximize available capacity on designated traffic lanes using existing support tools in coordination with Headquarter

- Process with quotations, reservations and booking of cargo shipments in coordination with Headquarter Reservation Department

- Coordinate cargo ground handling actions with the ground handling and trucking companies (trucks, cranes...)

- Update details on accepted cargo into the Cargolux system in order to allow tracing and final invoicing to customer

- Monitor the customers' claims

- Attend Cargolux flights at Vienna airport on an operational basis, as required

Essential Requirements For The Position:
- General school leaving certificate of secondary education or equivalent

- Previous experience in a cargo booking office and operational knowledge are necessary

- Being self motivated and a good team spirit

- Able to work in stressful situations and tight time constraints

- Excellent organizational skills

- Communicate effectiveley and assertively and interpersonal skills

- Fluency in written and spoken English and German

- Strong interpersonal skills to effectively interact with Internal and External Customers

- Proficient in MS Office applications

Working Conditions:
- Position based in Vienna

- Certificate of conduct (criminal record ) will be required