Brand Specialist - Consumer Affairs

Are you ready to enhance consumer experiences and manage global projects?

If yes, this role is for you! Join our Global Brand Marketing Team at our Red Bull HQ in Salzburg, Austria and create seamless brand interactions for Red Bull's digital platforms!

UX FOCUS

You'll be responsible for guaranteeing top-notch and premium development and design of new ‘Contact Us Section’ across all locales on redbull.com.

BUSINESS NEED DEVELOPMENT

You'll be responsible for the strategic development of department specific support flows within the ‘Contact Us Section’.

SYSTEM AND MESSAGING OPTIMIZATION

You'll support the seamless integarzion of smart technologies into the backend while ensuring a premium consumer facing experience.

BRAND ALIGNMENT AND CONSUMER EXPERIENCE

You'll Enhance Consumer Experience and Costumer Experiences across the end-to-end workflow in Consumer Request Handling.

COUNTRY MANAGEMENT

You'll supervise the Global CRH ecosphere incl. Daily CRH Management in alignment with consumer affairs and act as main POC for country and HQ agent support.

REPORTING AND ANALYTICS

You'll monitor interactions and request submission and create regular reports on usage patterns, feedback and conversation analytics.

Bachelors degree

English (any other languages advantage)

Digital mindset with interest in new trends

Good organisational and planning skills

Excellent written and verbal communication

Great understanding of complex departmental structures

Networking skills

Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2.303,00 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.

As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.