Brand Specialist - Consumer Affairs
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Brand Specialist - Consumer Affairs
Fuschl, Österreich, Vollzeit
Are you ready to enhance consumer experiences and manage global projects?
If yes, this role is for you! Join our Global Brand Marketing Team at our Red Bull HQ in Salzburg, Austria and create seamless brand interactions for Red Bull's digital platforms!
RESPONSIBILITIESAreas that play to your strengths
All the responsibilities we'll trust you with:
UX FOCUS
You'll be responsible for guaranteeing top-notch and premium development and design of new ‘Contact Us Section’ across all locales on redbull.com.
SYSTEM AND MESSAGING OPTIMIZATION
You'll support the seamless integarzion of smart technologies into the backend while ensuring a premium consumer facing experience.
COUNTRY MANAGEMENT
You'll supervise the Global CRH ecosphere incl. Daily CRH Management in alignment with consumer affairs and act as main POC for country and HQ agent support.
BUSINESS NEED DEVELOPMENT
You'll be responsible for the strategic development of department specific support flows within the ‘Contact Us Section’.
BRAND ALIGNMENT AND CONSUMER EXPERIENCE
You'll Enhance Consumer Experience and Costumer Experiences across the end-to-end workflow in Consumer Request Handling.
REPORTING AND ANALYTICS
You'll monitor interactions and request submission and create regular reports on usage patterns, feedback and conversation analytics.
EXPERIENCEYour areas of knowledge and expertise
that matter most for this role:
- Bachelors degree
- English (any other languages advantage)
- Digital mindset with interest in new trends
- Good organisational and planning skills
- Excellent written and verbal communication
- Great understanding of complex departmental structures
- Networking skills
Travel 0-10%
JOIN THE TEAM Got what it takes?In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.
Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2.303,00 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary. As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.