Job in Germany: Support Manager / Support Specialist (m/w/d)

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Support Manager / Support Specialist (m/f/d) Karlsruhe, INIT GmbH About us: INIT is the world's leading provider of IT solutions for bus and rail. We support more than 700 transport companies in making public transport more attractive and efficient. This is how we make mobility easy - for the users of our systems and for passengers in Europe, America, New Zealand, Australia and Asia. Find out more about us and our current vacancies on our website www.initse.com. We look forward to receiving your online application! What you can look forward to with us: Flexible working hours and mobile office option 30 days of vacation and the option of 5 additional days of "flexi vacation" Gaming zone, massage chair and creative area Additional financial benefits for travel costs and childcare, among other things Up-to-date smartphone (Android/iOS) for professional & private use What you can expect: Collaboration in the support process and processing of maintenance requests, including tasks at the service desk Direct contact with our customers to resolve issues and increase customer satisfaction Conducting internal team training with a focus on databases and actively sharing know-how (#SOS) Building knowledge in 3rd level support (3LS) and promoting shared team knowledge to further develop the team Working closely with 3rd level support, specialist departments and other teams to continuously improve service quality You play a central role as a link between your team and 3rd level support What you bring with you: First experience in support: you know how to solve problems - efficiently, in a structured manner and with a focus on customer satisfaction Database professional: Proven knowledge in the administration of SQL databases, preferably also with more complex challenges Professional experience counts, not the degree: You have relevant practical experience, whether with or without a degree Very good written and spoken German and English skills Any questions? If you have any questions, we are happy to help and can be reached at jobs@initse.com or +49 721 6100-0! Sophia Coveli HR Coordinator www.initse.com

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