Job in Germany: Customer Advisor IT Service Desk (f/m/d)

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Making Berlin better, greener and cleaner together - that is our mission as Germany's largest municipal waste management company. We are looking for committed people to join us. For our IT division at the Ringbahnstraße site, we are looking for a:n Customer Advisor IT Service Desk (f/m/d) Pay group 10 TVöD VKA What we offer Remuneration: We pay according to TVöD VKA with regular pay scale adjustments, an annual special payment and an additional company pension scheme (VBL). Work-life balance: We have a 39-hour week with collectively agreed working hours and at least 30 days' vacation. Security: As a crisis-proof employer, we offer you a permanent job with meaning. Mobility: We offer bicycle leasing and subsidize BVG job ticket or Germany ticket with 15 EUR/month. You can find all our benefits at bsr.de/benefits. What you create with us Receiving error messages from users via e.g. telephone, chat and self-service portal Solving user problems as 1st level support, e.g. resetting passwords and managing user accounts Initiating on-site repair work and controlling and monitoring troubleshooting by service providers Supporting subsequent 2nd and 3rd level support by documenting solution options in the knowledge database Installing, managing and updating the systems used What you bring with you Completed training as a digitalization management clerk (until 2020 IT clerk) or IT specialist, e.g. with a focus on system integration, both with extensive additional qualification as an IT specialist or Completed higher education (FH diploma / bachelor's degree) in the field of computer science, business informatics or proof of recognition as "other employee" Many years of proven experience in equivalent work in the IT Service Desk / User Helpdesk (remote or onsite) or customer consulting with corresponding product and service orientation and IT affinity Are you interested? Then please apply with your complete application documents by 06.01.2025 using our application form on our careers page. We live diversity: We promote professional equality! We welcome applications from all people, regardless of gender (f/m/d) and origin. Severely disabled people will be given preference if equally qualified. In order to increase the proportion of women in underrepresented areas, applications from women are expressly encouraged. Berliner Stadtreinigung (BSR) Online application form at www.bsr.de Contact: Recruitment Email: Bewerbung@BSR.de Phone: +49 30 7592-1000

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