Manager Customer Services

About This Role

Join our soon-to-be opened Business Aviation Training Centre in Vienna (Schwechat) as German speaking Manager Customer Services where you’ll be part of our global Business Aviation Training team.

We are expanding our global network to Central Europe and will be opening a business aviation training centre in Vienna, Austria in Spring 2025. The Centre will deploy the first Bombardier Global 7500 full-flight simulator (FFS) in Europe, making pilot training on this popular aircraft type more accessible and convenient for operators in the region.

CAE will initially operate six state-of the-art Full Flight Simulators in Vienna, including the Global 7500, a Global 6000 Vision, and four yet-to-be-announced Full Flight Simulators for business jets from leading manufacturers. The new 8,000-square-metre facility will have space for expansion with a capacity for up to nine Full Flight Simulators and will be purpose-built to deliver the most advanced pilot training experience in Central Europe.

The role we are offering you

In this role you are responsible for leading, guiding and supporting our Customer Services team, ensuring a resolute commitment to the overall Customer Service experience. You will be working in a busy live-training environment and will play a critical part in supporting our vision of being the recognized global training partner of choice.

Key Responsibilities

• Lead the Customer Services team, ensuring client expectations are consistently exceeded through superior service levels.

• Regularly monitor survey results via the Qualtrics system, assigning cases and providing data as . Seek and drive forward opportunities for improvement to enhance Client experience derived from survey data and suggestions.

• Provide on-site client assistance to resolve problems and handle complaints in a manner that ensures good customer relations with emphasis on client retention.

• Manage relationship with CAE’s Travel Partner to ensure clients are provided with high quality, good value travel and accommodation options.

Our ideal candidate

• Must be a fluent German and English Speaker.

• Brings similar experience from a previous role in a busy, operational environment and on-site face-to-face contact with clients and visitors. Experience from the aviation or aviation industry is beneficial but not mandatory.

• Has experience in developing and guiding a team.

• Has the excellent ability to execute and deliver on plans and drive cultural change.

• Brings experience in identifying optimal customer solutions.

• Has cultural understanding and awareness.

• Is confident, well spoken, has the ability to capture customer’s attention by utilizing their superior negotiation and persuasive skills.

• Brings experience in monitoring and analysing survey results.

What kind of person will succeed in this team?

You are a creative thinker, result orientated and enjoy identifying optimal customer solutions and delivering on commitment to our customers. You are a hands-on leader motivating your team to cultivate and maintain deep, long-lasting customer relationships at multiple levels. You are approachable and a key contact for several internal departments on-site.

Contract details & location

This on-site position is based at our Business Aviation Training Centre in Vienna (Schwechat). We are offering a permanent contract, 40 hours weekly, Monday to Friday.

Please note that for the first two weeks of your employment you will be trained by our UK team in Burgess Hill, close to London.

CAE offers

• 25 days annual leave + 5 additional days of leave

• Flexi time Scheme

• Employee Assistance Program

• Firmenradl

• MyClubs Sport App

• Employee Stock Purchase Plan

Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents

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Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.