Conversational AI Specialist (all humans)

One bank.
Many career paths.

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

• Develop and implement conversational AI (e.g. AI models to analyze and interpret audio data from call centers).

• Collaborate with cross-functional teams to integrate AI solutions into our customer service operations.

• Continuously monitor and improve the performance of AI models.

• Stay up-to-date with the latest advancements in AI and NLP technologies.

• Provide technical expertise and guidance to team members and stakeholders.

• Utilize agentic AI use case skills to enhance the functionality and effectiveness of AI solutions.

• Bachelor's or Master's degree in Computer Science, Data Science, AI, or a related field.

• Proven experience in developing and deploying AI models, particularly with audio data ((also multi modal models).

• Proven experience in building data pipelines for voice applications

• Proven experience in graph db or knowledge graphs technologies

• Strong knowledge of machine learning frameworks and tools (e.g., TensorFlow, PyTorch).

• Experience with natural language processing and speech recognition technologies.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills and the ability to work collaboratively in a team environment.

• Demonstrated skills in agentic AI use cases.

• Fluent in German and English

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

• Health Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.

• Employee benefits – Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.

• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 43.078,-- gross per year. But this is just a formality, we are more than happy to discuss your actual expectations.

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