EV Field Service Engineer - Austria

• Diagnose and troubleshoot EV charger malfunctions, identify root causes, and develop effective repair plans.
• Resolve complex communication issues among inverters, energy meters, onboard controllers, and SCADA devices.
• Troubleshoot electrical, electronic, and control system problems across various applications, including those integrating renewable energy sources.
• Perform remote updates on networking devices to resolve identified issues and restore system functionality.
• Remotely commission new EV chargers for Sungrow customers, including configuring them to meet specifications, updating software and firmware, and conducting functional tests.
• Analyze and interpret single-line diagrams to diagnose large-scale EV charger system issues at the site level.
• Provide technical support to customers and field technicians working with Sungrow’s EV charging products using remote diagnostic tools.
• Identify and report recurring quality issues to the product engineering and manufacturing teams for continuous improvement.
• Configure Sungrow’s controller network settings as per customer requirements to ensure seamless communication with customer controllers and shared meters.
• Maintain and update Sungrow’s customer and equipment databases to ensure accurate record-keeping.
• Develop specialized expertise in Sungrow’s proprietary monitoring tools to proactively identify and address potential system issues.
• Contribute to the continuous improvement of data processing techniques within Sungrow’s internal tools to enhance performance evaluation and malfunction detection.

• Hands-on experience in the electro-technical field, along with a passion for green technology.
• Strong knowledge of communication systems and protocols (e.g., TCP/IP) and experience using command-line tools for troubleshooting network issues.
• Ability to interpret electrical single-line diagrams for diagnosing system performance and faults.
• Technical expertise, including advanced skills in Microsoft Excel and/or professional statistical analysis software. Linux proficiency is highly advantageous.
• Strong communication skills to effectively assist non-technical customers in troubleshooting scenarios.
• Language proficiency: English (B2 level or higher) is required; German proficiency is a big plus.
• Location & Travel: Must be based in Austria, with the flexibility to travel occasionally for training and troubleshooting. Once fully trained, you can work remotely up to 3 days per week.
• Work Authorization: An EU passport or valid work permit is required, but relocation may be considered for exceptional candidates.
• Availability: Willingness to work one weekend every 4–6 weeks.

• Mobility package: in case you want a Job-Rad, we got you covered (E-bikes! we need more E-bikes! fueled by solar-power!)
• Bonus payments: we agree on Smart KPIs with You, an You receive a nice Bonus at the end of the year, isn`t that something!?
• A multinational team awaits You with lots of European and transeuropean exchange!
• Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!

With 650+GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.