Junior IT Support Specialist

Tito & Friends is a leading Data & Media Tech group that brings together data, market research and SaaS companies working across Europe. Our Vienna headquarters just off Karlsplatz serves as the operational centre providing services to both internal and external clients. We are looking for a new team member to join us as a part-time Junior IT Support Specialist. This post would be an excellent fit for a TU student who wants to step into the workplace, gaining experience and soft skills parallel to their studies.

• First & Second Level Support: Handle diverse support requests with enthusiasm and ensure quick and effective solutions.
• Employee Assistance: Provide exceptional service to your colleagues’s technical problems across multiple channels – in person, via email, chat, or phone.
• IT Process Improvement: Be part of shaping our IT processes with your proactive ideas.
• Support Digitalization Projects: Assist our subsidiaries in implementing innovative digital solutions.
• Training & Knowledge Sharing: Simplify complex technical topics by creating and delivering training sessions or webinars for employees.
• Knowledge Management: Build and maintain an internal knowledge base to ensure smooth operations.

• Passion for Technology: You’re currently studying IT or another technical discipline and have practical technical knowledge and experience. You’re enthusiastic about new technologies and love working with Macs.
• Organizational Skills: You work in a structured, precise manner and can juggle multiple tasks without losing focus.
• Team Player: With fluent German and good English skills, you would be able to work in a multicultural, English-speaking team.
• Eager to Learn: You’re excited to develop project management and people skills in a dynamic environment.

• Flexible Work Hours: We understand student life – you can work part-time with flexible hours that fit your schedule.
• Modern Office Space: Our office near Karlsplatz has a relaxed atmosphere, no dress code, and a fully equipped kitchen – and it’s next to all your classes!
• Inclusive Team Culture: Work in a vibrant, multicultural team that believes in collaboration and respect
• Perks & Benefits: Enjoy free drinks, snacks, fresh fruit, and even bring your dog to the office.
• Fair Compensation: We offer a starting salary of €1,100 gross/month for a 20 hour/week workload
• Quick Hiring Process: We value your time – expect a fast, respectful application process.

The Swiss-based Tito & Friends holding group is an owner-managed group of companies employing some 200 people in 10 countries. The brand portfolio includes the Reppublika Data Analytics & Technologies media-tech toolbox, the market research firm Reppublika Research & Analytics and the panel provider Talk Online Panel. All our firms are run by management teams that are evenly gender- and age-balanced and we pride ourselves on a progressive, people-first environment that includes flexible hours and family-conscious schedules, agile project management, cross-border workgroups and dog-friendly offices.