Onsite Field Technician L2 AU

We are looking for a skilled and dedicated Onsite Field Technician to join our team in Austria, covering the Eugendorf and Salzburg locations. This role offers an exciting opportunity to work with cutting-edge technologies while providing essential technical support across two dynamic locations. If you are passionate about IT support, possess strong troubleshooting abilities, and have a customer-oriented mindset, we want to hear from you!

1. Incident Management:

• Handle and manage incidents through the ITSM tool.
  
• Ensure services comply with SLA requirements and manage incidents efficiently.
  

2. Onsite Support:

• Provide hands-on technical support at workplace environments.
  
• Troubleshoot hardware and software issues promptly, minimizing downtime.
  

3. Mobile Device Support:

• Assist users with troubleshooting and support for iOS and Android devices.
  

4. Hardware Maintenance:

• Perform hardware checks and replace faulty cables and devices as required.
  

5. Request Management (IMAC):

• Perform Installation, Move, Add, and Change (IMAC) activities as needed.
  

6. System Configuration:

• Install and configure client computers using SCCM for Windows 10 systems.
  
• Install and configure printers as part of system setup.
  

7. Ticket Management:

• Document, update, and ensure all tickets are closed in a timely manner.
  

8. Inventory and Logistics:

• Manage stock, conduct regular inventory checks, and handle vendor RMAs.
  
• Ensure timely shipment of devices to spoke or remote locations.
  

9. Remote Support:

• Provide remote IT support to spoke and remote sites as necessary.
  
• Travel onsite to support smaller locations when needed.
  

10. Additional Tasks:

• Assist with IT equipment logistics and support processes.
  

• Bachelor's Degree in Computer Science or a related field, or equivalent experience.
  
• Certifications: CompTIA A+, Microsoft Certified Professional (MCP) or higher.
  
• Experience: Minimum of 5 years in Desktop and Smart Hands Support, IT support, or a similar role.
  
• Technical Expertise:
  • Strong troubleshooting skills in hardware and software.
    
  • Experience with Windows 10, SCCM, and iOS/Android devices.
    
  • Familiarity with ITSM tools and SLA management.
    
• Languages: Proficiency in English (C1) and Austrian German (C1).
  
• Other:
  • Excellent communication and customer service skills.
    
  • Ability to manage inventory and logistics effectively.
    
  • Must have a car and be willing to commute between Salzburg and Eugendorf (within 15km), and travel to remote locations as required.
    

• Opportunities for professional growth and development.
  
• A dynamic work environment with the chance to work on a variety of tasks.
  
• Flexible working conditions and the opportunity to work with cutting-edge IT tools.
  

If you're ready to take your career to the next level and thrive in a fast-paced, customer-focused environment, apply now to join our team as an Onsite Field Technician!