Job in Germany: User Service Manager (m/f/d)

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Through research, teaching and knowledge transfer, Kiel University (CAU) contributes to solving the major challenges of our time in the fields of health, the changing environment and culture, nutrition and energy. In this way, it secures peace and preserves the basis of life for future generations. As a central facility, Kiel University's Computer Center (RZ) is responsible for the planning and operation of university-wide data communication, high-performance central computer and storage resources in various performance classes as well as central applications for research, teaching and administration. We are looking for a*n at the earliest possible date User Service Manager (m/f/d) Setup: Computer Center of the Christian Albrechts University of Kiel Ludewig-Meyn-Straße 4 24118 Kiel Scope: 38.7 hours (100 %) Remuneration: up to pay group 11 TV-L (if the collectively agreed and personal requirements) Appointment period: at the earliest possible date for an indefinite period Application deadline: 09.02.2025 Your tasks: You manage the back office of the user/identifier administration. This includes, among other things: Quality assurance for the processes of managing identifiers Coordination of ID management processes with the other data center departments Further development and maintenance of these processes as well as clarification and processing of complex (non-standard) processes in data center identification management. You organize the back office of the data center's own ServiceDesk. This includes: Collaboration in and monitoring and quality assurance of the ongoing work organization of the data center service desk Optimizing the workflows for processing processes in the ticket system Expansion and quality assurance of data center documentation Clarification, processing and management of complex (non-standard) requests Observation, analysis and preparation of the requested range of topics as input for strategic planning by the data center management You are responsible for the integration and administration of orders and connections of the university's telephone system in the ServiceDesk portfolio. Your profile: You have a university degree in a technical, scientific or IT field or training as an IT specialist with several years of experience in the IT sector. University graduates from other disciplines are also eligible, provided they have several years of experience in first-level IT support. You have a pronounced affinity for IT with practical experience. You are business fluent in German (C1) and have a good command of English (B2) You are confident in the use of desktop operating systems, Office programs and web-based information systems. Personal skills: You have strong communication skills and a goal-oriented way of working, the ability to work in a team and under pressure. Desirable are: Knowledge of university structures experience with process management systems, such as OTRS with document management systems in the management of telephone systems in the quality assurance of organizational processes in the maintenance and management of pools of IT devices We offer: a varied, independent and diverse job in a committed, innovative environment with the opportunity to help shape developments Collectively agreed remuneration incl. special annual payment A good work-life balance thanks to the option of variable working hours Employee conditions (e.g. canteen, university sports) 30 days of vacation per year Job ticket for public transport A company pension scheme with a high co-payment by the employer a secure job with the country and a university environment with a lively and international atmosphere Numerous opportunities for further training Contact: Sören Hentschel Head of the User Service department Computer Center of the CAU Kiel Tel. 0431/880-1020 We look forward to receiving your online application via our portal. Unfortunately, applications by other means cannot be considered. Kiel University sees itself as a modern and open-minded employer. We welcome your application regardless of your age, gender, cultural and social background, religion, ideology, disability or sexual identity. This job advertisement is aimed equally at employees of the state of Schleswig-Holstein and external applicants. Kiel University is committed to the employment of people with disabilities: Persons with severe disabilities and their equals will be given preferential consideration if they are equally qualified. We expressly welcome applications from people with a migration background.

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