Customer Care Executive - Ballsport (f/m/x)

Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great mission: "Make Sports Happen".

For more insight into our history, incredible team and products, check out our ‘about us’ page on our website!

OVERVIEW

As our Customer Care Executive - Ballsport you will be supporting existing Ballsport partners and keeping them engaged, as well as onboarding new Ballsport clients to our software solution, the Eversports Manager. During the onboarding and training by our specialists, you will quickly take over responsibility and manage your own projects and contribute with your personal impact to our mission to "make sports happen".

Full time (35 hours per week with every second week one day off)

Planned start: February 2025

VIENNA, Austria

YOUR TASKS

• Respond to support tickets from our Ballsport partners via chat or email
• Lead the onboarding process and conduct video meetings for new venues
• Build personal relationships with partners and maintain them by organizing engagement meetings on a regular basis
• Manage seasonal changes in the configuration of the Ballsport accounts
• Accompany implementations of new features and tools alongside the product team to ensure user acceptance
• Ensure the quality of our software by reporting technical bugs or performance issues to the engineering department
• Document meeting outcomes systematically in our CRM System
• Insure that client issues and concerns are resolved effectively
• Engage with your Customer Care team in company-wide projects

YOUR PROFILE

• Excellent German skills and very good English skills - any other language (French, Dutch, etc.) is considered a plus
• First work experience within Customer Care or Account Management
• Sport is your passion and you either have a background or a high interest in working in this area
• Strong technical affinity with proficiency in using Google Workspace - experience with HubSpot or database technologies is regarded as a huge asset in your profile
• High client-facing competencies and possession of exceptional communication skills
• Solution-oriented mindset with a proactive approach to solve problems effectively

WHAT'S IN IT FOR YOU?

At Eversports, we believe in transparency, so here is the fine print: for the current position we will offer a minimum monthly gross salary of EUR 2,250,-- (based on a full-time basis of 35h)

• Embrace the freedom of flexible hours take work for you and your team
• Experience the best of both worlds with our hybrid work setup – work from your cozy home office or from a desk next to your peers onsite
• Work in the office located in the heart of the most livable city, that waits for you to bring out the best of it
• Enjoy a full-time, 35-hour work week, with every second week one day off
• Stay active and healthy with a monthly sports budget to book your favorite activities at Eversports – it's time to have fun while staying fit!
• Invest in yourself with a €500 training budget and 5 extra vacation days for further trainings and self-improvement
• Explore your areas of interest during our quarterly “Day to explore”
• Embrace innovation with state-of-the-art equipment, whether you're an Apple enthusiast or a Windows wizard
• Enjoy our monthly company lunch completely organized and paid by the company
• Join our after-work (sport) activities and exciting cross-national team events
• Last but not least, be a part of the passionate, international, innovative and, of course, sporty team – let’s make work feel like play!
  
  

At Eversports we acknowledge and value the strength in diversity which is why we have over 100 employees from over 20 different countries. Alongside our strong value for diversity is our emphasis on respect towards others. Every employee has a voice and the opportunity to contribute towards developing our company. We look forward to receiving your application regardless of your gender, ethnicity, age, disability and sexual orientation.

We look forward to hearing from you!