Senior Technical Support Engineer

Your role at Dynatrace

Your role:

• Recognize and solve problems as reported by customers related to our SaaS and Managed products.
• Interact with diverse customer technology ecosystems.
• Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
• Be exposed to an entire range of cutting-edge technologies.
• Work closely with our development and product management teams.
• Attend training for new product features and technologies.
• Exchange knowledge with other colleagues and suggest product improvements.
• Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.

What will help you succeed

• Technical Degree (preferably in Computer Science) or relevant experience in IT.
• Professional work experience in software development, software testing, or in customer services.
• Ability to analyze code written in modern programming languages.
• Experience with various operating systems (Linux, Windows) and computer networks.
• Knowledge of cloud and host virtualization technologies.
• Strong analytical thinking with a structured approach to problem solving.
• Team player with proactive attitude.
• Excellent English skills, both oral and written.
• You will love this job if Troubleshooting is your passion.
• You are fascinated by technical challenges, and you think creatively.
• You love to learn new technologies.
• You appreciate team spirit and enjoy an international environment.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 56.500 per year based on full-time employment (38.5 h/week). We offer a higher salary in line with qualification and experience.